Grubhub Customer Service

Grubhub Customer Service

What is Grubhub?

About 32 million people use the meal delivery service Grubhub, which also works with 320,000 establishments. The home delivery also collaborates with “gig economy” agreement drivers who are compensated with a small charge and an optional gratuity in exchange for bringing meals from a restaurant to a consumer.

How Does Grubhub Work?

Grubhub customers can search for restaurants in their region after setting up an account and providing payment information using the app or website. They can then make an order by choosing goods and putting them in a cart after browsing or searching for restaurants in the area. Then they proceed to the checkout page, decide on a mode of payment, and monitor the order’s progress until it is delivered.

Skip long call process, directly connect with Grubhub Customer Service

Grubhub is an online food delivery platform. It is known for the timely delivery of food to the customer. It offers on-time reliable services without any hassle to your place. However, for the help and support section, Grubhub provides 24X7 customer support services, both online and offline. You can call the agent by dialing the Grubhub Customer Service Phone Number or chat with the live representative to manage your order or resolve the issue with your service.

Here you find everything that clears your all confusion related to Grubhub Customer Service including the best Grubhub Customer Service Phone Number to contact, common customer queries, and also alternative methods to connect with an agent, which issues can be solved, a comparison of contact information, and also more. RepInASec can help you to reach a live person without going through all those automated menus and long waiting

What Facilities Does Grubhub Customer Service Offers on Call?

Grubhub is a leading American online mobile food-ordering and delivery platform with a comprehensive network of diners with local restaurants. Grubhub connects over 300,000 local restaurants, diners and is associated with 245,000 of these food joints in over 4,000 cities in the United States. The brands owned by Grubhub are Grubhub, LevelUp, Seamless, MenuPages, and also AllMenus. The platform is used by more than 19 million users, thus it’s normal for the company to get lots of customer queries.

Some of the most reason that makes consumers contact Grubhub Customer Service include:

  • Need Assistance with Setup service
  • Want to cancel a service or plan
  • Facing a Service problem
  • Inquires about Overcharge/Strange charge
  • Want to Change the plan
  • Delivery Issues
  • Want to change payment methods or address
  • Want to complain about a Missing Content
  • A different issue

How do I contact Grubhub Customer Care?

There are two ways; you can try to contact the Grubhub Customer support representative- Phone and Live Chat.

Live Chat– To talk with a human agent quickly, Live Chat is a good way because the wait time usually shorter than they are for phone-based support. However, sometimes live chat is not preferred or inconvenient, in which case the company also offers a number to call. The department of Live chat usually handle Service problem, Setup service, Cancel service, Overcharge/Strange charge, Change plan, and also other customer service issues. The main center of Grubhub that offer Live Chat service is located in Westlake, TX, or El Salvador. The service of Live Chat is rarely available 24/7, but Grubhub customer service is available 24 hours, 7 days.

Grubhub Customer Service Phone Number– While Grubhub offers the live chat facility, they also provide phone number support to help you with your issues. There are a total of 2 ways to communicate with them. You can reach Grubhub customer service at 877-585-7878.

Why Do People Contact Grubhub Customer Service?

Grubhub provides a better and also fast platform for consumers to connect with their local diners and restaurants to get their food easily. The company connects around 19 million users with 245,000 linked restaurants across 4,000 cities and all 50 states in the United States. Being a major food delivery platform, Grubhub receives lots of customer queries around the United States.

The following are some common questions asked by Consumers:

1- What is contact-free delivery?

On the order confirmation screen of the Grubhub application or website, customers can check a box or toggle contact-free delivery.

2- How to select contact-free delivery?

This option is automatically enabled when you start a delivery order, but to ensure that your driver can leave the food in the proper location, address, please double-check that your saved phone number, and any delivery instructions are current.

3- How to know that the food has been dropped off at the delivery address?

On the page’s bottom, click the “My Grubhub” icon. The header of this page will display your previous orders.

4- What are curbside pickup and its benefits?

Orders from specific restaurants can be picked up safely via curbside pickup. When you request curbside pickup, the restaurant personnel will bring your food while you wait in your car. This enables you to pick up your order while maintaining a safe range from the restaurant’s personnel and other Delivery Partners.

5- What should I do if my delivery attempt fails?

Try to find someone else who can take the package on your behalf at the delivery address if you can’t be there all the time to prevent a failed delivery attempt. If no one can possibly be there, you might be able to leave a message for the driver on the door.

6- How to get refund with Grubhub?

Dial 1-877-585-7878 to reach Grubhub. A actual person who can assist you in getting a refund should ultimately be available to speak with, albeit it might take some time. By going to the Orders menu, selecting the problematic order, and then selecting Help in the top-right corner, you can also connect with a customer service representative online.

7- How to cancel your Grubhub+ work membership?

Step-1 Go to the account settings and select “Grubhub+ membership.”
Step-2 At the bottom of the screen, select or tap the “Cancel membership” link.
Step-3 On the following screen, click the “Cancel membership” option to officially end your subscription.

8- How do I Reset my password in Grubhub?

Password reset options are available here. Alternatively, you can input the email connected to your Grubhub account by clicking the “Reset password” link on the sign-in screen. In any case, the password reset instructions will include in an email sent to that address.

9- How do I view my past orders and receipts in Grubhub?

Step-1 On the page’s bottom, click the “My Grubhub” icon.
Step-2 Your previous orders will display at the top of this page.
Step-3 By selecting the “See all” option on the right, you can view your order history.
Step-4 From here, you can examine your itemized receipts or place another order.

10- Why has my card been charged $1?

After placing an order, your account might be charged $1. To confirm your payment method, we do this. Additionally, this authorization hold will soon remove from your account.

Call Grubhub Customer Service – What Does it Help with?

  • I tried to use my discount coupon that was given to join the app but now it says invalid code.
  • I ordered food from a restaurant that was about to close, Grubhub charged me but did not deliver the food.
  • After Grubhub canceled my order due to some issue, I was told I would get a refund, but the amount was never credited.
  • I ordered two pizzas with different topics from a restaurant near me. But they delivered me the same topics.
  • I had a really bad experience with Grubhub, the delivery person was so rude, and he delayed food delivery for two hours.
  • My order was unwrapped, and also the boxes were not properly packed.
  • The delivery guy stole the items from my order.
  • I ordered food from Grubhub but even after waiting for 2 hours, your driver is still not here.
  • I applied to drive for Grubhub about 3 weeks ago. Are there still no openings?
  • Hello, I am the driver of Grubhub I need assistance with emails not registering.
  • I want to cancel a pre-order for tomorrow.

Comparison of Grubhub Contact Information

Grubhub offers multiple options for consumers to contact their customer support including phone numbers, live chat, and also other options. Below the given table you can compare the all ways to contact Grubhub Customer Service by looking at which method is quicker or which one can help you better. Consumers can connect with the customer support of Grubhub through the following methods: Phone and Chat.

Phone Number / ContactWait
Customer Service- 877-585-787810 Mins
Online Help2 Mins

What to do if you are unhappy with your Grubhub Call?

If you get off the phone with a Grubhub representative and feel as though your problem was not solved to that your queries were not answered, try these options to get a better solution.

  • Review the notes that you wrote during your first call. Look out for the points of miscommunication that badly affected your communication. If you don’t have such notes, take some time and also wrote all points you remember from your conversation. Keeping this information in front of you during the next steps can help you to stay focused on the point or issue.
  • Call Grubhub Customer Service again. Keep in mind that all customer services agents are not the same some have better experience and training than others. So, when you contact Grubhub Customer support again stay polite and explain your problem as simply as possible, don’t forget to highlight the points of issues where you want them to focus more. The next representative might be able to provide you with a better solution.
  • Try other methods– If the second call doesn’t work for you, you can try other methods to get in touch with a customer support team of Grubhub. The Live Chat service is available on the official website of Grubhub.

Important Details of Grubhub Customer Service

Phone Number877-585-7878
Official Email IDOrderUpSupport@grubhub.com
DepartmentCustomer Service
Working Hours of Call Centers24/7
Is Call back AvailableYes
Is real Human Support AvailableYes
Best Time to Call9:00 AM
Alternative Methods to ContactPhone, Chat
Navigate the phone maze to a live person supportJust wait in the line
Communication Quality79%
Help Quality78%
Last Time Information UpdatedNov – 2020

What issues can be solved through Grubhub Customer Service Phone Number?

A representative of Grubhub Customer support can handle most issues including Setup service, Cancel a service or plan, Service problem, Change plan, Overcharge/Strange charge, complaints about missing content or wrong order, delivery issues, or a different issue.

What issues cannot be solved through Grubhub Customer Service Phone Number?

Grubhub Customer Service may not be able to provide you with much assistance if your issue is related to a conflict between you and also the restaurant over food item quality or the wrong order packed by the restaurant. For example, if you order a pizza with beef topics but the restaurant sends you different topics, case Grubhub representative can check the same with the restaurant or share your concern with them. In addition, a representative may also guide you to get a refund for the wrong order in some specific cases.

How to Chat with the Grubhub Live Agent?

To initiate the live chat with the Grubhub assistant, follow the steps below:

  • Firstly, open the official Grubhub website.
  • Now, visit the ‘Contact’ page and click on the option ‘Help with an Order.
  • After that, click on ‘Chat with a Care Agent’.
  • Now, type your name, email, phone number, and the message for your concern.
  • Finally, click on the ‘Start Chatting’ option.
  • The assistant will help you and handle your concern.
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