DHL Customer Service

DHL is a German logistics company providing courier, package delivery, and express mail service

Information about a faster and easier way to Contact DHL Customer Service

Connecting with a live person of DHL Customer Service is quite difficult because of multiple phone menus and long waiting on hold. Every year, the company delivers more than 1.3 billion parcels worldwide- this fact alone helps to get an idea of how big DHL is and what its support operation works if you are a consumer looking for representative’s assistance. DHL is associated with various sectors and industries including express, Industrials, logistics, Transportation, Shipping & Logistics, and Air Freight & Logistics.

Hundreds of people contact DHL Customer Service Number for assistance, every single day. But, you don’t have to wait on hold to connect with a live representative. RepInASec works with a team of experts to compile the accurate information and best tips for reaching call centers of hundreds of company including DHL and getting effective solutions easily.

Here, you will get everything to solve your all confusion related to DHL Customer Service including information about DHL contact, common consumer queries, services related issues solved by DHL Customer Service, what issues can be solved, comparison of contact information, tips you can use if you are not happy with the solution and more.

Why Do Consumers Contact DHL Customer Service?

DHL ((Dalsey, Hillblom, and Lynn) is a German parcel, courier, and express mail service which is part of German logistics company Deutsche Post DHL. Founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn in the United States, DHL has expanded its services throughout the world. In 1988 Deutsche Post began to buy shares In DHL and at end of 2002 they absorbed DHL into their Express division, this is how a US company became a German company.

Now, DHL ranked among the world’s leading logistics companies. With the help of 380,000 employees, DHL provides its services in more than 220 territories and countries. From big parcel to simple letters, consumers use the service of DHL to send a variety of things. DHL sends around 1.5 parcels every year. With this huge presence, it’s normal for the company to receive lots of customer queries every single day.

These are some of the most common reasons why people contact DHL Customer Service:

  • Getting information on packages
  • Tracking status of shipping letters
  • Questions about billing
  • Information about credit card charges
  • Tracking deliveries and shipments
  • Inquiries about policies and restriction
  • Question about which types of items are not allowed to deliver or ship
  • Opening investigations
  • Assistance for insurance claims

How do I contact DHL customer service?

Step-1 Go to the official website and collect the Toll-free number.

Step-2 Dial the Toll-free number.

Step-3 Follow the voice menu.

Step-4 After that, you will be connected with the Live person of DHL Customer Service.

Voice Menu of DHL

1- If you want DHL to pick up the package at a certain address, press 1 or say “arrange a pickup.”
2- If you have a DHL tracking number and need to track a package, press 2 or simply say “track a box.”
3- If you want to speak with a representative, press 0 or just say “representative.”
4- To locate the closest spot we can dump off a package, press 4 or say “identify a drop-off location.”
5- If you need help with anything else, such as a billing inquiry or delivery notice, press 5 or say “help with something else.”
6- To learn how long or how much it will take to ship your package, press 3 or utter “request a requote.”

Is DHL open round-the-clock?

To assist you with any shipping challenges, DHL Customer Service is accessible around-the-clock, every day of the week, all year round even from the same day. Every Customer Support Representative is connected in real time to the information about your shipments thanks to our Global Command Center services.

Common Services related Issues Solved by DHL Customer Service

DHL offers an extensive range of solutions and products that match your simple to complex logistics necessities. The experts of DHL provide tailor-made solutions for each shipping need. Services of DHL include export services, same-day delivery, Customs Services, and Support, Import Services, Industry Solutions, Small Business Solutions, Domestic Services, Optional Services, and more. Mainly, the company divides its services into two sections to provide a better experience and customer care support. Those two sections are- Consumer Services and Business Services.

These following are common services related issues solved by DHL Customer Service


Whether you’re shipping small packages or large cargo, DHL offers frequent shippers a range of features to make the delivery and shipping process more efficient. However, some issues come to the representative of the DHL Customer Service Phone Number.

Questions, issues, or inquiries related to:

  • Preferential Rates
  • Additional Payment Options
  • Shipping Tools
  • International Delivery
  • Bulk delivery
  • And more


Warehousing & Fulfillment Management & Consulting Services Green Logistics Integrated Contract Logistics Integrated Freight Logistics Custom, Security & Shipment Value Protection Transportation & Distribution Visibility & Risk Management
Question or issues related to: DHL WarehousingDHL Transport Related WarehousingDHL Real Estate SolutionsDHL FulfillmentDHL Packaging ServicesDHL Pre-sales ServicesDHL In-plant Logistics for Inside the Manufacturing Plant Question or issues related to: DHL Logistics ConsultingDHL Recall ServicesDHL Business Support CenterDHL Procurement Services Question or issues related to: Carbon Emission ReportingCarbon OffsettingOptimizing Your Environmental Footprint Question or issues related to: DHL Lead Logistics PartnerDHL Service LogisticsDHL Inbound to ManufacturingDHL Passenger Gateway ServicesDHL Indirect Materials Management (MRO) Question or issues related to: DHL Lead Logistics PartnerDHL International Supply Chain (ISC)DHL Industrial ProjectsDHL Trade Fairs & EventsDHL Wine & Spirits LogisticsDHL Perishable Logistics Question or issues related to: DHL Customs ServicesDHL Customs ConsultingDHL Shipment Value ProtectionDHL Security Services Question or issues related to: DHL Managed TransportDHL Outbound Transport OperationsDHL Inbound Transport OperationsDHL Domestic Freight ForwardingDHL Door-to-MoreDHL SeAir Multimodal Air & Ocean Freight Question or issues related to: DHL SmartSensorDHL Resilience360Supply Chain Risk Assessment Tools

Common questions of customers

How to track a shipment? When will my shipment be delivered?
What is a tracking number/ID? Why has the shipment not been delivered yet?
Where to find a tracking number/ID? How to change a delivery address?
When will the tracking status and information appear? Can I change the delivery time or the delivery day?
How to check shipment status unchanged? What to do if the shipment is damaged or the content is missing?
Facing issues with tracking number/ID What to do if the shipment is not delivered?
Can I track multiple tracking numbers with a single request? Why is customs not clearing my shipment?
How to know about the delivery agent? What are the taxes and duties?

Recent reasons people call DHL Customer Service

  • My package has been stuck in a warehouse for days now………..
  • Why custom is holding my package, I packed all items according to the rules
  • My tracking number is not working properly. Sometimes it shows that number is not valid
  • I want to deliver a package quickly…
  • I need to deliver a package within 3 days to Australia. Is it possible?
  • I want to file a complaint about a missing item in my package.
  • I want to file a claim about a lost item.

Comparison of DHL Contact Information

Below you can compare all methods to contact DHL Customer Service, including phone number and live chat options. You can contact DHL across the following mediums: Web and Phone.

Phone Number / Contact Wait
Customer Service- 800-225-5345 81 Mins
Global Mail Customer Service- 317-554-5191 2 Mins
Online Help Within 2 Hours

What issues can be solved through DHL Customer Service Phone Number?

DHL representatives provide an efficient solution to help you with shipping, delivery, and other problems. Agents can provide you the solution for shipping issues; provide you information about your shipment, tracking information, and issues about purchase services.

In addition, DHL representative can also open an investigation about missing items, and also open a claim for damages. You can also call DHL Customer Service to arrange pick-up service at your home or office.

What issues can’t be solved through DHL Customer Service Phone Number?

If your issue is related to a third party such as a conflict over the delivery, late delivery, or non-delivery of package then the DHL agent may not be able to help you. For instance, If DHL delivers an item that you sent to another business or person and provides you with delivery proof, DHL may refuse to pay for a lost package if the receiver claims that he/she never gets the item.

What to do if you are not happy with the DHL call?

Sometimes all your efforts to get the right solution from phone-based support of DHL go in vain due to miscommunication, DHL’s policies, or some other reason. Yes, all of these are very frustrating but you can try other methods to get what you are looking for. Here are some things that you can try:

Check notes that you took during the first call. If you didn’t take notes or record the call, take a few moments to try recalling all-important points of communication you had with the agent. This information can help you to keep on track during further communications.

Call FedEx Customer Service again- All agents are different with different levels of training and experience. So, maybe the next representative provides you better assistance than the first one.

Try other methods if the second call doesn’t seem to work. These methods include sending your issues in writing through postal mail or sending DHL an email. You can also visit their website and check “FAQ, Tips, and Advice” to get a solution.

Important Details of DHL Customer Service

Phone Number 800-225-5345
Department Customer Service
Working Hours of Call Centers Mon-Fri 8am-9pm EST
Is Call back Available Yes
Is real Human Support Available Yes
Best Time to Call 10:35 AM
Alternative Methods to Contact Phone, Web
Navigate phone maze to a live person support Press 0
Communication Quality 79%
Help Quality 85%

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