Frontier Airlines Customer Service

Frontier Airlines is a major American ultra low-cost carrier headquartered in Denver, Colorado

Artificial intelligence is gradually taking over customer service to both augment and replace human agents. Things are becoming automated and difficult to reach a live agent. Companies are using new tactics to improve customer experience (in their opinion) and reduce the costs of human customer service.

However, some customer requests require the assistance of a human representative, and reaching them can be frustrating due to numerous automated voice menus and long waiting on hold. Whether you are talking about a credit company or an airline such as Frontier Airline, there are a few ways to reach Customer Service effectively.

Choosing The Right Contact Channel Is Key To Getting A Response From Frontier’s Customer Service Team

With the best tips and accurate knowledge, you can reach call centers faster. Here, you will find all details of Frontier Airlines Customer Service including the best number to call, alternative methods of contact, common issues solved by phone-based support, which issues require a different approach, comparison of contact information, and more.

Contacting Frontier Airlines through its Customer Service Phone Number is usually the best way to get assistance with your reservations. If you can get past the long wait times, a live representative of the airline with help you with your queries, requests, and concerns. If the Phone Number is not working for you, getting help through text message or social media contact channels is the best alternative.

Refer to the table below for Frontier’s contact information:

New Reservations- 844-202-5434 < 1 min
Customer Service- 801-401-9000 38 mins
Group Travel Customer Service- 888-601-4296 21 mins
Corporate Offices- 800-265-5505 85 mins
International Customer Service- 303-371-7000 12 Mins
Online Help Within 38 hours
Twitter 23 Mins

Customer Service Wait Times Can Be Awful, Is There A Workaround?

Frontier airline is one of the biggest commercial airlines in the United States that carries millions of travelers every year. With a huge presence in the aviation industry, it isn’t unexpected that Frontier Customer Service receives lots of requests and inquiries from customers. So, if you want to connect with a live representative, you need to be patient and ready to wait on hold for several minutes, when required.

The key to reducing long wait times is knowing the right time to call Frontier Airlines. Wait times tend to be much shorter during the early hours. If you call the airline anywhere between 8 am to 10 am, you can cut down time on the hold period by 50-70%.

Services Flyers Can Get Help With When Contacting Frontier Airlines

Frontier Airlines is an ultra-low-cost carrier that operates flights to over 100 destinations throughout the United States and 30 international destinations. Based in Denver, Colorado, Frontier is the 8th largest commercial carrier in the United States. With a customer base of over 20 million, it is quite common for the airline to receive lots of consumer queries every single day.

The following are the common reasons that consumers call Frontier Airlines Customer Service:

  • Questions about flights schedules
  • Purchasing flight tickets
  • Changing a reservation
  • Canceling a flight booking
  • Request for discount travel rates for group reservations
  • Questions about flight delays
  • Information about anticipated arrival times
  • Inquiries about Frontier Miles – frequent flyer program of the airline
  • To know about the status of the refund

Flight-Related Concerns & Queries Customer Service Can Resolve In No Time!

Frontier Airlines offer scheduled flight services to over 100 destinations throughout the United States and 30 international destinations. So, when thousands of travelers fly at the same time every day, it’s common for the airline receives lots of queries every day.

These are common questions asked by consumers:

What is the charge for bags? How to use an e-ticket or flight credit? How long I have to wait to receive a booking confirmation? Can I use my ticket for later use?
Do I need to pay for a carry-on bag? What is the process of booking Group Travel? What is Flight Flexibility? Can I change the name of the passengers on the ticket?
Do I need to buy a seat assignment? Does the airline offer gift cards? How to get a receipt of my purchase, if possible? How much does Frontier charge to cancel a reservation?
Does Frontier offer discounts or discounts? What method of payment does Frontier Airlines accept? How to get and print my boarding pass? What if I need to change my plans?
Which service is included in the fare? What is the process of check-in for a group reservation? How to get the confirmation code again? Can I bring a stroller onboard?
How to use a Voucher ETC? Can the website use to check in if I need to check bags? How to check if the route I want to fly runs seasonally? Does frontier charge for bringing a stroller?
Which service is not included in the fare? What times do I need to remember to ensure I make my flight on time? What features does WORKS fare include? Does the airline allow car seats onboard?
Where to find the history of refunds, credit card charges, and payments? How to cancel a reservation? What features do the PERKS fare include? Do Frontier Airlines allow pets on the aircraft?
Are wheelchairs available at the airport? Does Frontier Airlines allow unaccompanied minors? Can I bring oxygen to the aircraft? May I bring medical devices or medicine on the aircraft?
May I bring an emotional support animal or a service animal with me on the aircraft? Do I need to buy a seat assignment? What are the weight and size limits for baggage? Can I bring a musical instrument with me?

Phone-Based Assistance Can Be TrickyThings To Note Before You Call Frontier

These tips can help you to get help from phone-based customer support of Frontier Airlines more professionally and quickly:

  • Gather all relevant documentation in front of you before you contact Frontier Customer Service. These documents may include billing statements, confirmation numbers, boarding passes, and flight confirmations. If you are a member of Frontier Miles keep the membership number handy.
  • Check the number that you are calling the right department. Like many other carriers, Frontier Airlines has a different customer service phone number for different departments. Visit the website of Frontier for a full list of departments and numbers.
  • Phone-based support is not available for inquiries about lost luggage and items. Use the online form available on the website to submit a lost item or luggage request.
  • Don’t forget to take notes during your call or record the call. These notes can be very useful for further assistance.

Frontier’s Customer Service Phone Number Is Effective, But Not All Issues Are Resolved via Call

If you have any issues related to the airport, contact the airport authority, not Frontier airlines. For instance, if you have any questions about the security of the airport, or have lost an item at the airport, you will need to directly contact the airport authority or help desk to get a solution.

Not Every Phone Call Is Successful, Try Calling Again or Make Use Of Other Contact Channels of Frontier

If you are not happy with the solution provided by the representative of Frontier Airlines Customer Support, don’t give up. You can try other options to get solutions.

First, go through the notes that you took during the first call. You may be able to find the area of miscommunication that affects your conversation with the agent. This information can help you to keep on track when you contact Frontier customer service again.

Next, call Frontier back. Keep in mind that different customer service representatives have different levels of experience and training. So, there are higher chances that the next person might be better prepared to provide you with a better solution.

Online Form  If your issue is not resolved by phone; consider getting in touch with the customer service of Frontier using a different approach. You may need to fill out an online form on the website.

Social Media – You can use the social media accounts of Frontier Airlines to connect with a representative.

Third-party booking source – If you have booked flight tickets through a travel agent or third-party website, contact them to solve your problem. This method doesn’t always work, but if you have selected a big travel agency that uses Frontier on regular basis, the airline may be more responsive to them.

Best Time To Call Frontier, Operating Hours of Customer Number, and Other Essential Contact Details

Phone Number 844-202-5434 (Note- the airline has different number for different departments)
Department New Reservation
Working Hours of Call Centers Mon-Fri 7am-7:30pm EST
Is Call back Available Yes
Is real Human Support Available? Yes
Best Time to Call 10:35 AM
Alternative Methods to Contact Phone, Web, Twitter
Website –
Twitter –
Navigate phone maze to a live person support Press 1
Communication Quality 79%
Help Quality 88%

Editor’s Note: Repinasec and Frontier Airlines are not connected in any way or manner. Repinasec is a contact Management Website whose main aim is to fill the gap between any company and its customers by providing accurate contact information. Thinking what is our benefit in this? Well nothing as of now, we’re a team of enthusiastic youngsters working as a community to make life easier (though we earn little through Google Adsense which helps us to get going). If you feel we’ve helped you by providing this content then please share it with your friends and family to encourage us.

Frequently Asked Questions

Q. Does Frontier have 24-hour customer service?

A. Frontier’s Customer Service team is available to assist travelers 24/7 via its Phone Line, Live Chat option, and Social Media channels (Twitter being the fastest to get a response).

Q. Will Frontier Airlines refund my money?

A. Frontier shall issue a full refund if you are canceling your ticket within 24 hours of purchase. This 24-hour Refund Policy won’t be applicable for tickets purchased less than 7 days prior to the scheduled departure.

Q. What percentage of Frontier flights are Cancelled?

A. Frontier Airlines is notorious for canceling its flights. Nearly 2.3% of Frontier-operated flights get canceled.

Q. How long does it take Frontier to process a refund?

A. Once you have canceled your flight and filled out the refund form, Frontier can take anywhere between 14 to 20 days to issue the refund.

Q. Can I text Frontier Airlines?

A. Customers can send a text message to Frontier Airlines through the following contact number: 801-401-9000. The airline also receives direct messages through Facebook and Twitter.

1 review

  1. Fast bookings

    Frontier bookings over the phone are much quicker than spirit.

Rate and write a review

Your email address will not be published. Required fields are marked *

Available 24/7

1 review

  1. Fast bookings

    Frontier bookings over the phone are much quicker than spirit.

Rate and write a review

Your email address will not be published. Required fields are marked *