Southwest Airlines Customer Service

Southwest is one of the major airlines of the United States and the world's largest low-cost carrier

Traveling should make you think of beautiful cities with various attractions and comfy hotel beds, but it can be an annoyance if something goes wrong and you need to reach a live agent of the airline’s customer service. Whether you want to reach customer service of the airline – by phone, online, and social media, the right approach can help you navigate through all the annoying mess to reach a representative. With the right details of customer service, you can skip the part where you have to wait in line for numerous minutes.

In this article, you will get everything that clears your confusion related to customer support such as tips to get a better outcome from the call, common customer issues, a comparison between the airline contact information, and more.

Some of the recent queries Southwest has been receiving frequently are listed below:

  • I have an unused travel fund that is about to expire next week. But, I can’t travel due to Covid 19, what should I do?
  • I want to check in for a group reservation tomorrow.
  • I booked a flight ticket in march which I canceled due to Corona. That trav…………….
  • I checked today that my last name has a misspelled letter in it, will this be a problem?
  • I am traveling to Hawaii and need to know what travel restriction to travel due to Covid 19 is.
  • Rapid rewards deduction not authorized
  • I want to book flight tickets for my family of 10 this Sunday for the Denver – Phoenix route.
  • Is a carry-on charged ***
  • The four-digit code is not working
  • I want to cancel a reservation due to the Covid pandemic.
  • Could you change the return flight airport location?

Best Practices To Increase The Chances Of Getting Your Issues Resolved With Southwest

There are a few things that you can try to ensure that your call to Southwest Airlines Customer Service Number is handled professionally and quickly:

  1. Check the phone number- Southwest Airlines provides 24/7 customer support through its toll-free phone number, but there are several numbers that you can dial for more specific requirements or when connecting from other countries. You can find these numbers on the official website of the airline.
  2. For instance, if you want to book a hotel through Southwest Airlines or want to track down a lost item at a checkpoint, you need to dial different numbers. In addition, Southwest Airlines also offer customer services in the Spanish language for US-based customers.
  3. Before calling the support, make sure to keep all relevant documentation handy. These documents may include flight confirmation, Rapid Rewards number, change or cancellation numbers, baggage claim tickets, billing statements, passport numbers, or earlier communication between yourself and the airline related to an issue.
  4. If you need technical support in using the website of Southwest Airlines, make sure to stay closer to your computer or device, so you can follow the steps along with the representative.
  5. Keep pen and paper ready to take notes during the call or you can record the call. You may be provided a reference number for flight cancellations, changes, or confirmations, and these notes can be helpful if you need to escalate your problem.

Services You Can Get Assistance With When Contacting Southwest via Phone Number

A passenger can contact Southwest Customer Service to get solutions for various types of issues, including information about flight status, booking, changing, canceling, and reading booking flights, making arrangements for special needs during traveling, assistance with booking other travel requirements, such as hotels, car, and complete vacation packages, in-flight customer service issues, or getting information on how to solve an issue that is not directly under the control of the airline.

Issues/Requests Southwest’s Live Person May Not Be Able To Help You With

  • The representatives of Southwest Customer Service have no control over the airline’s policies regarding fees for flight changes or cancellations.
  • The agent does not allow adjusting prices for airfare, or other products such as baggage or meals.
  • Some travel policies are not decided by travel vendors. Thus, it’s up to you need to take responsibility for making sure that you have a valid, up-to-date passport, relevant documents, any government-issued ID, and all necessary visas before traveling.
  • If your issues are related to the lost item at a TSA checkpoint, or at an airport, remember that the airline is not responsible for these items. You will have to contact the airport or the TSA and ask for lost and found item services so that you can get back your property.

Options Available To Passengers If Calling Southwest Does Not Work – Alternative Customer Service Channels

If you are not happy with the conversation between yourself and the representative of customer service, try these other options to get a better resolution.

  • First, check the notes you took during the first call for any point of miscommunications or misunderstandings that might take place during the call
  • Now call Southwest Airlines Customer Service again. The next agent you speak may have better experience, training, or knowledge and thus be better able to provide a resolution you are looking for. Make sure to explain your problem and point where the first call went wrong in a polite manner.
  • Try alternative methods. If somehow the second call does not work for you, try other methods to get in touch with the airline. You can send an email through an online form available on the website. You can also send your problem through postal mail.
  • Try reference to third-party online service or travel agent. If you booked your flight tickets through a third-party online service or a travel agent, you could ask them to advocate on your behalf.

Best Time To Dial Southwest’s Phone Number, Operating Hours, and Other Key Details

Phone Number 800-435-9792
(Note- the airline has different number for different departments)
Department Customer Service
Working Hours of Call Centers 24/7
Is Call back Available Yes
Is real Human Support Available? Yes
Best Time to Call 9:35 AM
Alternative Methods to Contact Phone, Web, Twitter, Facebook
Website –
Fb –
Twitter –
Navigate phone maze to a live person support Press 5 then 0 then 3
Communication Quality 59%
Help Quality 58%
Last Time Information Updated Nov – 2020

Editor’s Note: Repinasec and Southwest Airlines are not connected in any way or manner. Repinasec is a contact Management Website whose main aim is to fill the gap between any company and its customers by providing accurate contact information. Thinking what is our benefit in this? Well nothing as of now, we’re a team of enthusiastic youngsters working as a community to make life easier (though we earn little through Google Adsense which helps us to get going). If you feel we’ve helped you by providing this content then please share it with your friends and family to encourage us.

Frequently Asked Questions

Q. Does Southwest have 24/7 customer service?

Southwest Airlines’ representatives are available 24/7 for assisting passengers with new and existing reservations.

Q. Does Southwest Airlines have good customer service?

Reviews for Southwest’s customer service are mostly positive. The airline prioritizes customer satisfaction and has taken steps in improving the customer support it offers. Although few customers have complained regarding a lack of follow-up and virtual assistance, the overall experience is more than satisfactory.

Q. What is the fastest way to contact Southwest Airlines?

A. Southwest Airlines has separate customer service phone numbers for each of its locations. To reach the airline in the fastest way possible, dialing Southwest’s Phone Number for your region is recommended.

Q. How old is the senior fare on Southwest?

A. Southwest’s senior fare is offered for travelers who are age 65 or plus.

Q. What are the cheapest days to fly Southwest?

A. Ticket prices for Southwest flights are seen to be lower on Tuesday, Wednesday, and Saturday. On the other hand, Sunday is considered to be the most expensive day to be flying with Southwest.

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How To Book Southwest Flight With Chase Points?
How To Change Name On Southwest Airlines Tickets?
How to Add Wheelchair Assistance on Southwest Airlines?

1 review

  1. Amazing booking flexibility

    I called Southwest to change my flight and to my surprise, there was no change fee. A very good airline and responsive customer service.

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Available 24/7

1 review

  1. Amazing booking flexibility

    I called Southwest to change my flight and to my surprise, there was no change fee. A very good airline and responsive customer service.

Rate and write a review

Your email address will not be published. Required fields are marked *