RCN Customer Service

RCN Customer Service Is At Your Service To Help You Resolve Your Queries

Residential Communication Networks (RCN) is an American-based company that provides cable television, telephone, and internet services to its customers in the United States. It offers best-in-class services to its users and always supports them to the entirety.  You can contact the RCN Customer Service to avail of their services or sort out any issue if you are already a user. The support executives are present 24 hours a day, seven days a week to assist their customers and help them to resolve their problems with the RCN services. You can contact the RCN support team via call, web chat, or email.

What Does RCN Customer Service Team Help with?

RCN executives are present 24 hours a day to help and support their customers with the products and services they deal with. They can handle account management, product ordering and billing, and resolving the issues that you may face while using the RCN products and services. Customers contact RCN Customer Service for various reasons such as:

  • Account management
  • Handling Billing process
  • Internet, Phone, and TV services
  • Accessing RCN packages
  • Resolving Connectivity and device issues
  • Cancellations

Complaints, and much more.

Reasons why customers call regularly

The customer service receives numerous calls and messages daily reporting various issues by customers. But you may worry not. Just call RCN Customer Service Number and report them. The customer service is used to tacking with similar issues daily. There is nothing that the customer service will not be able to help you with. However, after close analysis, the customer service has come up with few common reasons that customers call with, and those which the customer service can help you resolve them-

  • Seeking Information for New Connection.
  • Making changes or cancellations with a subscription.
  • Reporting Connection Issues.
  • Appointment for installation or repairs.
  • Billing Issues

Services provided by RCN Customer Service

Just call RCN Customer Service Number and get in touch with the experts. Avail the excellent services from the team of RCN. Customer service is ready to provide you with what is best for you. Hence, without any hesitation, you should try to connect and get in touch with the customer service. Effortlessly avail these services-

Queries for Product/ Services Customers call seeking information on the packages and plans of RCN. RCN has various plans as per the request of customers. You can avail all the information about them through the customer service. You can also subscribe to anyone that suits you the best.
Billing Issues Customers contact RCN Customer Service Phone Number, stating that they have received a bill in advance or more than a subscription. That is not usually what happens. If you are charged extra or more, you should ask for help. Also, if you are unable to make an online payment. Contact customer service and seek support. They will be in the right spot to help you with the concerning matter.
Changes/ Cancellation If you are changing your address and wish to continue the connection, you may have to get in touch with customer service before moving in to enjoy the services explicitly. A technician will be sent to fix the connection for you so that you can easily enjoy the service at your new place. You may also contact RCN Customer Service Phone Number regarding the cancellation of services.
Technical Help Take all the technical support you can seek out from the customer service. They are capable to troubleshoot any minor issues. But for any major issues, they will process the report and set you in the correct course of action.
Information Only true, accurate, and updated information is available. Get all that you need from here without a doubt of being fake or wrong.

How To Contact RCN Customer Service?

There are various ways by which you can contact RCN executives or support team members. The company focuses on customer-based services and always provides an easy and accessible way for the customers to reach the expert agents of the company. You can contact the team any time of the day or night. The support team is present 24X7 for the help services. Also, all the requests are treated on a priority basis and the agent will try to respond and resolve your query as soon as possible. Here are some of the ways by which you can contact RCN support executives:

  1. Call the executive on the official phone number ‘1 844 735 2629’
  2. Start the Live chat online
  3. Visit the RCN store nearby your place
  4. Contact on social media sites

Contact RCN Customer Service on Phone Number

The best and easily approachable way to contact the RCN executive is by calling the executive on the official phone number at ‘1 844 735 2629’. The assistant is present on call 24 hours a day, seven days a week. You can ask any query or help the agent on call and get the desired response within seconds. Before you call the agent, make sure that you arrange proper documents of the device for which you want to raise a query. Also, make sure that are familiar with your account details for a positive and quick response from the executive.

When you will call on the number 1 844 735 2629’, firstly you need to follow some automated steps that are a part of the on-call process. To eliminate these steps and directly talk to the agent, keep on pressing 0. It will navigate you to the RCN Customer Service executive with whom you can discuss your issue.

Chatting with the Live Customer Care Executive – RCN Customer Service

The customers can also chat with the live agent present online on the official website for RCN. You can connect your system to the internet and visit the RCN website to initiate the chat with the live agent. It is the fastest and the most reliable approach to handling your concern with the executive as there is no waiting time. Also, you do not have to navigate to a series of automated steps to reach the executive like with the on-call RCN Customer Service. Follow the steps below to start the online chat session:

  • Firstly, switch ON your device, and connect it with the internet connection.
  • After that, open the web browser and type https://www.rcn.com/. Hit the enter key.
  • The RCN website will open up on the screen. Go to the right-hand side of the home page and click on the Contact Us button.
  • A new page will open up. After that, click on the “Live Chat” button.
  • Finally, write the details of the query and wait for the agent to respond to you.

You can expect a quick response back within a second on the live chat session. It is the most preferable method to contact as it is quick and easy.

Visit RCN Store For Customer Care Services

The RCN customers can also visit the store nearby their place to get direct in-personnel help for their services. The executive will meet you as soon as you reach the store and handle your request within minutes. This way, you can handle your request face-to-face with the expert executive. We recommend you to check the store timings before you visit the store. The store timings may vary from region to region. Also, take with you the required documents and the device in case your issue pertains to it.

How to get RCN Help and Support Services on Social Media?

You can also avail of RCN Customer Service on various social media sites such as Facebook and Twitter. Social media support is also quick and efficient if you post your query during the official working hours of the company. The RCN Customer Service executives are actively present on the social media accounts to help and assist their customers and handle all the queries on time.

Here are the links to the social media pages for RCN,

You can contact the RCN social media team from Monday to Friday, 8:00 AM to 10:00 PM. Also, they are present on Saturday and Sunday from 10:00 AM to 8:00 PM. In case of any public holidays, the support is present from 10:00 AM to 6:00 PM. So, you can contact these timings to get an immediate response back from the support team. You can demand any help or discuss any query with the social media executive.

Contact Information

Phone Number 877-726-2455
Working Hours 24×7.
Best time to Call 9:00 am.
Is real human support available? Yes.
Is Call Back Available? Yes.
Alternate Contact Phone,Chat, Web,Twitter.
Live Chat https://chat.rcn.com/support/visitor/index.php?/Customer_Support/LiveChat/Chat/Request/_sessionID=2ktf6cd2l3bobeax8ylc8ekg8f7oufao/_proactive=0/_filterDepartmentID=16/_randomNumber=19/_fullName=/_email=/_promptType=chat
Working Hours Monday-Friday 8:00 am-10:00 pm EST. Saturday-Sunday 10:00 am-6:00 pm EST.
Help Desk http://www.rcn.com/about-rcn/contact-us
Twitter @rcnconnects

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