For large organizations such as SunTrust, handling numerous customer queries every day is quite a challenge. Therefore, they use different strategies to handle the situation and reduce the cost of human customer support. One of the most used strategies is phone tress- those automated menus you heard whenever you call customer support. Using these phone trees helps companies reduce stress from their customer support system, but it longs for consumers.
Most consumers find these automated call menus and long wait-on hold quite irritating and always lookout for a simple way to avoid these obstacles. Well, navigating your though phone mazes are very easy with the right information. Here’s all you need to know before contacting SunTrust Customer Service.
Dialing SunTrust’s Phone Number – Best Available Way To Reach Customer Service For Help
In total, SunTrust Bank offers four phone numbers to connect with their customer support. The best numbers to dial are 844-487-8478 and +1-910-914-8250 (outside of US) when compared with other numbers in terms of real-time wait on hold and confusing automated phone menus.
For assistance in Spanish, dial 844-487-8478 and select ‘Option 9’.
The customer support department’s common issues that answer calls to this number include missing deposit, update account info, fraudulent charge, account access, refund a charge, and other customer service problems. The main call center of the bank is located within the metropolitan area of Virginia and Florida. You can use this number anytime between Mon-Fri, 7 am-7 pm EST.
The Next best number you can try is 800-786-8787 phone number for their Customer Service department.
It’s not always clear that which number is best to call as SunTrust has a different number for different departments. So, if these numbers didn’t help you, try other numbers as well to get better results.
Connecting To A Live Person At SunTrust – How Easy Is It?
There are a total of 5 ways that you can use to contact SunTrust Customer Service representative to get assistance. These methods are including phone numbers and online help available on the official website. In the table below, you can find the best way to contact customer support by comparing all SunTrust contact information’s waiting time. You can connect with SunTrust Bank across the following mediums: Phone and Web.
| Phone Number and Method of Contact | Waiting Time |
| Customer Service- 800-786-8787 | 12 Mins |
| Online Banking, Bill Pay, Mobile Banking, and PC Banking- 800.382.3232 | 10 Mins |
| Home Loans- 800-634-7928 | 3 Mins |
| Report Checking Account Fraud- 800.447.8994 | 6 Mins |
| Stolen or Lost Card- 800.786.8787 | 12 Mins |
| Private Wealth Management- 866-495-5416 | 45 Mins |
| International Toll Free- 800.7887.2835 | 20 Mins |
| Bankruptcy Filings, Loss Mitigation, Short Sale and Real-Estate Owned (REO) Inquiries- 800.443.1032 | 5 Mins |
| Credit Bureau Disputes- 877.596.5407 | 18 Mins |
| TDD (Telephone Device for the Deaf)- 800.854.896 | 2 Mins |
| Online Help | Within 2 Hours |
Although Suntrust doesn’t offer a Live Chat option, if you fail to contact Customer Service through Phone Number, you can opt to contact them through Social Media Channels. Simply send a direct message to SunTrust on its Twitter page.
Banking Services & Asisstance You Can Get By Contacting Customer Service Team
| Personal Banking | Facts About Banking | Online and Mobile Banking | Other Topics |
| Question, issues or inquiries related to: Change my addressFinding my routing numberWire fundsOrder checksReport FraudPersonal BankingFind a Financial Advisor | Question, issues or inquiries related to: Getting Started with your New Account Banking BasicsMaking TransactionsTracking Balances Understanding Fees | Question, issues or inquiries related to: Sign On to View Accounts Password/Username HelpCancel/Change bill paymentSet up Mobile AlertsMonitor & Manage | Question, issues or inquiries related to: Dispute a Credit Card TransactionFind a Mortgage Loan OfficerOwning a Home Debit & Credit Save & Stash Retire & Invest Plan & Budget |
Issues Customers Frequently Raise To SunTrust’s Customer Service
- I want to make international transactions on my account, could you help me with this.
- My card is not working, a message saying authentication failed. I need my card for an immediate transaction.
- I want to report about illegal money transactions from my account.
- Someone is trying to steal funds from my account. Please freeze my account immediately for now.
- I closed my account a while ago, but I’m still receiving messages and alerts from the bank.
- How do I apply for a credit card from SunTrust bank? I’m a new customer.
- Could you tell me how many times your bank charges a customer for a maintenance fee? SunTrust has had charged me for three months in a row………….
- I want to make a request for a payoff for a mortgage.
- I opened a new account last week, but when I tried to deposit a new amount, an unexpected error……………..
- Hello, could you help me get the copies of commercial invoices for shipments going to Venezuela? UPS want those copies………
- I want to make a request to start an investigation into my account.
- Someone is using my email address and account details for unauthorized transactions.
Further common queries are listed-below:
- Does SunTrust Bank provide Travelers Checks?
- How to change my phone number and address?
- How to get statement copies?
- What details are required for a wire transfer?
- How to provide feedback?
- How to bank through the mail?
- Where to find my routing number and bank account number?
- How to use automatic payments?
- Who has access to my accounts?
Issues A Live Person At SunTrust Would Easily Resolve For You
Customer contact SunTrust Customer Services to get assistance or solutions for various kinds of queries, including:
- Questions or issues related to opening a new account
- Getting information or assistance about taking out a loan
- Getting the assistance of Home Loan
- Reporting identity theft and fraud
- Applying for a new credit card
- Help with an existing credit card.
- Questions and need assistance for investment, checking, loan, and savings accounts
- Informing the bank about travel or a move
Not All Banking Problems Are Solvable Over A Phone Call – Issues Best Resolved In Person
There are few issues that can’t be completely solved through phone-based support of the SunTrust Bank. These issues may involve bank representatives or/ and banking customers’ requirement to physically sign some documents or have any signatures witnessed by a notary and banker. If your issues are related to a combined account or want to remove someone from your account or something similar, you need to visit a bank branch near you.
If you need to purchases banking products such as money orders and cashier’s checks, you need to visit the bank. However, you can Call SunTrust Customer Service to fix an appointment with the person you want to meet at a bank branch near you.
Few Tips to Ensure Great Results When Calling SunTrust’s Customer Service Number
SunTrust Bank has multiple toll-free helplines for different departments. In addition, the bank offers different lines for lost and found, and other customer service concerns. Dialing the right number can short the time you have to spend while dealing with automated phone menus and help ensure that your problem is resolved as soon as possible.
Before calling SunTrust Customer Service, make sure to have your credit or debit card with you. Having relevant documents such as savings accounts number, current account number in hand before calling can help you save your time. If you don’t have your account number, check your paper checks or an account statement.
Experienced An Unsatisfactory Phone Call? Here Are You Next Best Options
If your call with the SunTrust Customer Service Number didn’t go well as you thought, don’t fret. There are other options that you can try to get your desired solution.
First- take a few minutes to collect all the important memories about your call and write down in points. Now go through the notes and check for any point of miscommunication. Having this information can help you stay on point and explain your situation better.
Second- write all points that you think might help you during your next call.
Try the following methods:
Call SunTrust Customer Service again. The next representative that you connect with might be more experienced or better trained. So, he or she might provide you a better solution.
Try alternative methods to connect with SunTrust bank. SunTrust offers online help on its website, which provides you with a transcript of your conversation. You can use this transcript to elevate your case when required.
Visit a local SunTrust branch. If required, you can use the phone-based system of SunTrust to fix an appointment.
Customer Service Details To Note: Toll-Free Number, Operating Hours, Best Time To Call SunTrust
| Website | https://www.suntrust.com/ |
| Phone Number | 844-487-8478 Note- SunTrust Bank offer different number for different customer concerns. |
| Department | Customer Service Department |
| Working Hours of Call Centers | Mon-Fri 7am-7pm EST |
| Is Call back Available | Yes |
| Is real Human Support Available? | Yes |
| Best Time to Call | 9:00 AM |
| Alternative Methods to Contact | Phone, Web, Twitter |
| Navigate phone maze to a human | Press 1 then *77, then 0 then 2 |
| Communication Quality | 71% |
| Help Quality | 69% |
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Frequently Asked Questions
Q. How do I check my SunTrust account online?
A. Customers can access their online banking account either by visiting truist.com or using the mobile app.
Q. How long does it take to get a Truist debit card?
A. Once the customer’s image has been approved, Truist can take anywhere between 3 to 5 business days to deliver the Debit Card.
Q. How much do you need to open a Truist account?
A. Truist requires customers to make a minimum opening deposit of $50 in order to open an account.
Q. What credit score is needed for a SunTrust credit card?
A. Majority of SunTrust Credit Cards require a score of 750+. For accurate information on Credit Card scores, it is recommended that you contact a live person through SunTrust’s Customer Service Number.
Q. How do I report spam Truist?
A. If the customer has received a text message or email that seems suspicious, it is strongly recommended that do not respond to it or click on any links. To report the said text or email, forward it to Truist at [email protected].