Artificial intelligence is gradually taking over customer service to both augment and replace human agents. Things are becoming automated and difficult to reach a live agent. Companies are using new tactics to improve customer experience (in their opinion) and reduce the costs of human customer service.
However, some customer requests require the assistance of a human representative, and reaching them can be frustrating due to numerous automated voice menus and long waiting on hold. Whether you are talking about a credit company or an airline such as Frontier Airlines, there are a few ways to reach Customer Service effectively.
Choosing The Right Contact Channel
With the best tips and accurate knowledge, you can reach call centers faster. Here, you will find all the details of Frontier Airlines Customer Service including the best number to call, alternative methods of contact, common issues solved by phone-based support, which issues require a different approach, a comparison of contact information, and more.
Contacting Frontier Airlines through its Customer Service Phone Number is usually the best way to get assistance with your reservations. If you can get past the long wait times, a live representative of the airline with help you with your queries, requests, and concerns. If the Phone Number is not working for you, getting help through text messages or social media contact channels is the best alternative.
Below is Frontier’s contact information with wait time:
- New Reservations- 844-202-5434 < 1 min
- Customer Service- 801-401-9000 38 mins
- Group Travel Customer Service- 888-601-4296 21 mins
- Corporate Offices- 800-265-5505 85 mins
- International Customer Service- 303-371-7000 12 Mins
- Online Help Within 38 Hours
- Twitter 23 Mins
How to Reduce Customer Service Wait Time Efficiently
Frontier Airlines is one of the biggest commercial airlines in the United States that carries millions of travelers every year. With a huge presence in the aviation industry, it isn’t unexpected that Frontier Customer Service receives lots of requests and inquiries from customers. So, if you want to connect with a live representative, you need to be patient and ready to wait on hold for several minutes, when required.
The key to reducing long wait times is knowing the right time to call Frontier Airlines. Wait times tend to be much shorter during the early hours. If you call the airline anywhere between 8 am to 10 am, you can cut down time on the hold period by 50-70%.
Contacting Frontier Airlines for Flyer Assistance
Frontier Airlines is an ultra-low-cost carrier that operates flights to over 100 destinations throughout the United States and 30 international destinations. Based in Denver, Colorado, Frontier is the 8th largest commercial carrier in the United States. With a customer base of over 20 million, it is quite common for the airline to receive lots of consumer queries every single day.
The following are the common reasons that consumers call Frontier Airlines Customer Service:
- Questions about flight schedules
- Purchasing flight tickets
- Changing a reservation
- Canceling a flight booking
- Request for discount travel rates for group reservations
- Questions about flight delays
- Information about anticipated arrival times
- Inquiries about Frontier Miles – frequent flyer program of the airline
- To know about the status of the refund
Flight Concerns Customer Service Can Resolve Quickly
Frontier Airlines offers scheduled flight services to over 100 destinations throughout the United States and 30 international destinations. So, when thousands of travelers fly at the same time every day, it’s common for the airline to receive lots of queries every day.
These are common questions asked by consumers:
| What is the charge for bags? | How to use an e-ticket or flight credit? | How long do I have to wait to receive a booking confirmation? | Can I use my ticket for later use? |
| Do I need to pay for a carry bag? | What is the process of booking Group Travel? | What is Flight Flexibility? | Can I change the names of the passengers on the ticket? |
| Do I need to buy a seat assignment? | Does the airline offer gift cards? | How to get a receipt for my purchase, if possible? | How much does Frontier charge to cancel a reservation? |
| Does Frontier offer discounts or discounts? | What method of payment does Frontier Airlines accept? | How to get and print my boarding pass? | What if I need to change my plans? |
| Which service is included in the fare? | What is the process of check-in for a group reservation? | How to get the confirmation code again? | Can I bring a stroller onboard? |
| How do use a Voucher etc.? | Can the website used to check in if I need to check bags? | How to check if the route I want to fly runs seasonally? | Does Frontier charge for bringing a stroller? |
| Which service is not included in the fare? | What times do I need to remember to ensure I make my flight on time? | What features does WORKS fare include? | Does the airline allow car seats onboard? |
| Where to find the history of refunds, credit card charges, and payments? | How to cancel a reservation? | What features do the PERKS fare include? | Do Frontier Airlines allow pets on the aircraft? |
| Are wheelchairs available at the airport? | Does Frontier Airlines allow unaccompanied minors? | Can I bring oxygen to the aircraft? | May I bring medical devices or medicine on the aircraft? |
| May I bring an emotional support animal or a service animal with me on the aircraft? | Do I need to buy a seat assignment? | What are the weight and size limits for baggage? | Can I bring a musical instrument with me? |
Important Things to Know Before Calling Frontier for Assistance
These tips can help you to get help from the phone-based customer support of Frontier Airlines more professionally and quickly:
- Gather all relevant documentation in front of you before you contact Frontier Customer Service. These documents may include billing statements, confirmation numbers, boarding passes, and flight confirmations. If you are a member of Frontier Miles keep the membership number handy.
- Check the number that you are calling the right department. Like many other carriers, Frontier Airlines has a different customer service phone number for different departments. Visit the website of Frontier for a full list of departments and numbers.
- Phone-based support is not available for inquiries about lost luggage and items. Use the online form available on the website to submit a lost item or luggage request.
- Don’t forget to take notes during your call or record the call. These notes can be very useful for further assistance.
Alternatives to Resolving Frontier Issues Beyond Phone Calls
If you have any issues related to the airport, contact the airport authority, not Frontier Airlines. For instance, if you have any questions about the security of the airport, or have lost an item at the airport, you will need to directly contact the airport authority or help desk to get a solution.
If you are not happy with the solution provided by the representative of Frontier Airlines Customer Support, don’t give up. You can try other options to get solutions.
First, go through the notes that you took during the first call. You may be able to find the area of miscommunication that affects your conversation with the agent. This information can help you to keep on track when you contact Frontier customer service again.
Next, call Frontier backend. Keep in mind that different customer service representatives have different levels of experience and training. So, there are higher chances that the next person might be better prepared to provide you with a better solution.
Contact through Online Form – If your issue is not resolved by phone; consider getting in touch with the customer service of Frontier using a different approach. You may need to fill out an online form on the website.
Reach out at Social Media – You can use the social media accounts of Frontier Airlines to connect with a representative.
Third-party booking source – If you have booked flight tickets through a travel agent or third-party website, contact them to solve your problem. This method doesn’t always work, but if you have selected a big travel agency that uses Frontier on a regular basis, the airline may be more responsive to them.
Best Time To Call Frontier, Operating Hours of Customer Number, and Other Essential Contact Details
| Phone Number | (Note- the airline has different number for different departments) |
| Department | New Reservation |
| Working Hours of Call Centers | Mon-Fri 7am-7:30pm EST |
| Is Call back Available | Yes |
| Is real Human Support Available? | Yes |
| Best Time to Call | 10:35 AM |
| Alternative Methods to Contact | Phone, Web, Twitter Website – https://www.flyfrontier.com/ Twitter – https://twitter.com/FlyFrontier/ |
| Navigate phone maze to a live person support | Press 1 |
| Communication Quality | 79% |
| Help Quality | 88 |
Editor’s Note: Repinasec and Frontier Airlines are not connected in any way or manner. Repinasec is a contact Management Website whose main aim is to fill the gap between any company and its customers by providing accurate contact information. Thinking what is our benefit in this? Well nothing as of now, we’re a team of enthusiastic youngsters working as a community to make life easier (though we earn little through Google Adsense which helps us to get going). If you feel we’ve helped you by providing this content then please share it with your friends and family to encourage us.
Frequently Asked Questions
Q. Does Frontier have 24-hour customer service?
A. Frontier’s Customer Service team is available to assist travelers 24/7 via its Phone Line, Live Chat option, and Social Media channels (Twitter being the fastest to get a response).
Q. Will Frontier Airlines refund my money?
A. Frontier shall issue a full refund if you are canceling your ticket within 24 hours of purchase. This 24-hour Refund Policy won’t be applicable for tickets purchased less than 7 days prior to the scheduled departure.
Q. What percentage of Frontier flights are Cancelled?
A. Frontier Airlines is notorious for canceling its flights. Nearly 2.3% of Frontier-operated flights get canceled.
Q. How long does it take Frontier to process a refund?
A. Once you have canceled your flight and filled out the refund form, Frontier can take anywhere between 14 to 20 days to issue the refund.
Q. Can I text Frontier Airlines?
A. Customers can send a text message to Frontier Airlines through the following contact number: 801-401-9000. The airline also receives direct messages through Facebook and Twitter.