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Redbox Customer Service

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Dallas, Texas, United States
Social Media Contact Information

Avoid Waiting and Contact Redbox Customer Service faster

Looking for a faster way to connect with Redbox Customer Service representative? Being a major company, Redbox receives numerous customer quires every day. So, it’s quite common for consumers to deal with long waiting on hold and irritating automated phone menus. But, with the right information and shortcuts, you can reach a live person faster without dealing with these phone mazes. 

RepInASec is a one-stop platform that provides customer service information of various major companies like Redbox. Here we try to provide tips, information about common customer queries, which issues can be solved through phone-based support, tips to get better results, things to try if the call goes wrong, and more. In general, we try to suggest every possible way that consumers like you can use to connect with a live representative and get the best solutions. Our tips and information are actually based on deep research, real consumers’ experiences, and all relevant details. We also make important changes from time to time, so you get only updated and reliable information.

Why do people call Redbox Customer Service?

Redbox Automated Retail LLC, commonly known as Redbox, is a leading video rental company located in the United States. Redbox offers a range of services, including Blu-ray, DVD, 4k UHD rentals, and previously video games through automatic retail kiosks. Redbox’s kiosks feature the signature red color of the company and are located at fast food joints and restaurants, convenience stores, pharmacies, mass retailers, and grocery stores. The company has more than 1,000 employees, according to official records. Being a leader in its associated market sector, Redbox gets lots of customer queries every single day.

These are some of the most common customer queries:

  • What to do if someone lost the DVD case on a Redbox order?
  • What to do if I lost the movie case of a Redbox DVD?
  • What to do if the Redbox movie I want to return is stuck in my machine?
  • How to get a refund for a wrong payment from Redbox?
  • How to return a movie to Redbox?
  • What to do if there’s a wrong payment or overcharge on the Redbox account?
  • How to inform Redbox if a DVD I received is already damaged?
  • How to get a refund from Redbox?
  • What happens if a promo code does not work?
  • What to do if the movie case of the Redbox DVD is lost?
  • How to get a refund from Redbox?

Recent reasons why people called Redbox Customer Service Number

  • You rented me a disc and a blue ray of the same movie. I want to return these……….
  • I got a movie case without a disc in it……..
  • I returned a movie case without any movie rental inside it.
  • I want to apply a promo code to rental a disc.
  • I got the DVD case, but they forget to put a disc in it. How to get the disc back………..
  • Last week, I was charged for a service that I didn’t subscribe to. I want to…………….
  • I used a free code of T mobile to rent a movie reserved online and went to collect it, but…………..
  • I got a cd with few scratches on it; I think those were already there before I rented the movie………..
  • I was charged a fee for a movie that I did not receive. Redbox took the money off my credit card. It was………….
  • There are some unexplained charges made by Redbox on my bank account.
  • I rented a Blu-ray, but the disc has paused and skipped multiple times.
  • I was charged several times for the same movie I rented last week.
  • I have tried to change the password of my account, but now it’s not opening.
  • I accidentally returned the case without cd, is there any way to return the disc without paying for a replacement case.

General information about Redbox Customer Service

In total, there are four ways that you can use to connect with a live representative of Redbox customer service. These ways include phone-based support, live chat, Email, and social media platform.

Phone-based- Redbox has only one phone number- 866-733-2693, which you can use to get solutions to common customer queries such as Returns, Never Received Movies, Problem With a Rental, Report Machine problems, Overcharge on Account, and other customer service issues.

Live Chat- Besides calling, the next best way to connect with the customer support team of Redbox is Live Chat, available on the official website. It is a faster and easier way to get solutions for common customer queries. You can begin the live chat session with a live agent easily by clicking the “Chat with us” button. The service is available from 6 am to 12 am CT, 7 days a week.

Email: You can write our issue to Redbox; it’s a slow but more effective method to get a solution for your issue.

Social Media: Redbox is available on various social media platforms, which you can use to connect with a live person. Usually, a representative replies within an hour. You can use Facebook, Twitter, or Instagram to connect with the customer support.

Call Center Service Hours

The live chat customer service agents are available from 6 am to 12 am CT, 7 days a week.

Best Redbox Customer Service Number to dial

In total, Redbox has only one phone number which you can use to connect with their customer support. The best and only phone number you can dial is 866-733-2693. People call on this number to get solutions for various problems, including Returns, Never Received Movies, Problem With a Rental, Report Machine problems, Overcharge on Account, and other customer service issues. The Redbox’s main call center is located in Texas, Arkansas, Louisiana, Virginia, and is available 6 am to 12 am CT according to real customers’ experience.

Reach live person faster- Phone menu keys

If you want to connect with a live person of Redbox customer service to get assistance, dial 866-733-2693. To speak with an agent, press 6 or stay on the line (usually, it takes 3-4 minutes to connect).

Alternatively, you can use the following phone menu keys to connect faster:

  • If you are facing any issue while playing a disk- Press 1
  • To ask a question about your bill- Press 2
  • To know about Redbox Kiosks current location- Press 3
  • If you are visually impaired or blind- Press 4
  • To get on-demand and online streaming service of Redbox- Press 5
  • For all other customer queries or issues- Press 6

Comparison of Redbox Contact Information

There is a total of 4 ways to contact Redbox Customer Service, including top phone number, Email, live chat, and social media platform options. Below we have mentioned all ways to contact the company, so you can compare all methods and select the fastest and convenient way for you. The company is available across the following mediums: Chat, Phone, and Email. The following table is based on real customers’ experience and relative information, so waiting time may change from time to time. We always try to deliver you the best, updated information.

Phone Number and Way of ContactReal-Time Wait on Hold
Customer Service- 866-733-26934 Mins
Live Chat20 Mins
Email for Customer Service
Within 24 hours
Social Media Like Facebook, Twitter, and InstagramWithin 1 hour

What kind of issues can be solved through Redbox Customer Service Phone Number?

People call Redbox Customer Service to get solutions for a range of common customer queries, including:

  • Returns
  • Problem With a Rental
  • Never Received Movie
  • Overcharge on Account
  • Report Machine Problem
  • Problem With a Rental
  • Report Machine Problem
  • A different issue

What issues can’t be solved through Redbox Customer Service Phone Number?

There are a few things or issues that representatives of Redbox Customer Service may not be able to provide assistance for. Suppose your issues with streaming the service or disk are due to connectivity or incompatibility issues. In that case, you will need to contact your internet service provider or device manufacturer to solve your issue.

What to do if you are not happy with your call to Redbox Customer Service?

If you get an unhappy feeling when you get off the phone call with the Redbox customer service representative, don’t fret. There are still options that you can try to get a better result.

First, go through the notes you took during the original call. If you did not have these notes, write down all points you remember from the conversation. You may be able to find the point where the miscommunication or misunderstanding failed the whole conversation. These points can also help you when you contact Redbox Customer Service again.

Now call Redbox Customer Service again. The next representative you connect with might have more experience or better training to provide you a better solution.

If the phone-based support does not provide you a good outcome, try another way of getting in touch with Redbox. The company offers a live chat option that you can try. The company provides email for customer support as well. One advantage of these alternative methods is that it provides you with proof of your conversation with Redbox customer service, which can help you, escalate the case.

You can also contact Redbox customer service agents by using social media platforms, including Facebook, Instagram, and Twitter. One advantage of this method is that it provides you with proof of your conversation with Redbox customer service, which can help you, escalate the case.

Another way to get a solution for your issues is the Redbox Help Center page. You will find answers to all possible common customer quires. It’s a faster way to solve an issue.

Important Details of Redbox Customer Service

Phone Number866-733-2693
DepartmentCustomer Service Department
Working Hours of Call Centers6 am to 12 am CT
Is Call back AvailableYes
Is real Human Support Available?Yes
Best Time to Call8:45 AM
Alternative Methods to ContactPhone, Email, Live Chat, and Social Media Like Facebook, Twitter, and Instagram
Fb – https://www.facebook.com/redbox/
Twitter – https://twitter.com/redboxindia?lang=en
Instagram – https://www.instagram.com/redbox/?hl=en
Navigate phone maze to a humanPress 7
Communication Quality68%
Help Quality72%


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