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Instacart Customer Service

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24 hours
San Francisco, California, United States
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Save your time! Directly connect with Instacart Customer Service

Reaching customer service without facing a minute-long frustrating process is quite difficult whether your issue is related to the credit card or online grocery shopping. If you are looking for a faster way to contact Instacart Customer Service and don’t want to wait on hold right now, this information can help you. This information page will help you to clear your all confusion such as common customer problems, what time is best to contact on phone-based support, alternative methods to contact, and more.

Sometimes when you go through various help pages and topics on the official website of Instacart, you end up needing to go back and forth with a member of their customer service division, in which particular case they select email as the communication method. Eventually, your search for assistance on their help pages turns into a conversation of emails, you can experience that this method is taking lots of time for fixing the issue. Email communication may take several hours or even a day to provide you with a response from customer support. Thus, talking to a representative of Instacart Customer Service Number can reduce the time of this back and forth conversation.

Why do consumers Contact Instacart Customer Service?

Instacart offers multiple ways to connect with its customer service- help pages, an online desk for customer service, and an Instacart Customer Service Phone Number. In total, you can use 2 different media sources to communicate with Instacart: phone and web. Rather than having a long wait to get repose from an agent through the online desk, you can use Phone-based support for instant communication transactions.

These are some of the most common consumers queries solved by Instacart Customer Service Number:

  • Assist with Track an Order
  • Help with Update Info
  • Assist with Refund
  • Help with Place an Order
  • Assist with Report a Problem
  • Help with something else

How do I talk to someone at Instacart?

1- Call customer service by dialing 1-888-246-7822.

2- Visit the Help Center’s bottom of any article for assistance.

3- To start a conversation right now, choose Chat with us on the Contact us page.

4- To email us, you can also use that option on the desktop version of the website.

Services related problems solved by Instacart Customer Service Number

Instacart is a massive American company that provides a grocery pick-up and delivery service throughout Canada and the United States. Customers can use the mobile app and website of the company to use their services. Customers can order groceries from associated retailers with the shopping being done by a personal shopper.

Instacart hires a personal shopper to fulfilled and delivered your orders. A personal shopper picks packs and delivers your orders within the designated time frame (within one hour or up to five days in advance) selected by you. You can pay with a personal credit or debit card, or e-wallet include Apple Pay and Google Pay.

Instacart offers membership known as Instacart Express for a monthly charge.

The membership helps you to save delivery fees on orders over 40 dollars, however, you must still pay the fee of the shopper service. Participating Retailers of Instacart’s partnership program fixes a price for products on the Instacart marketplace, which are generally the same costs as in-store.

Furthermore, you can pick up your pre-made orders from the store (selected by you) through a different service. However, you need to pay around 15%-40% mark-up per order for the stores that are not part of Instacart’s partnership program.

It’s quite a helpful service that has been busy to shop for groceries for themselves. But, sometimes consumers may face some problems related to their shopping experience. To provide an instant solution, Instacart offers multiple ways for consumers to connect with their customer support division.

These following mentioned services related problems might help you to get a better solution:

How Instacart worksPlacing OrdersRefund, Returns, and Cancellation policyTerms of Promos & CreditsOrder Status
Instacart ExpressOrder in ProgressPricing, Discounts, & FeesIncorrect itemsText messages
Tracking your order and deliveryReceiving your deliveryRecurring payments, Unknown charges, and other authorizationsDamaged itemsReceiving prescriptions
Rescheduling a deliveryWhat is Certified deliveriesInstacart Sweepstakes RulesPoor replacementsAdding more prescriptions
Problem with your orderNeed Assistance with Profile and Account SettingsMissing itemsEarly/late ordersAuthorization hold
Updating Profile InformationAdjustments ChargeAdditional ChargeMultiple charges on my receiptCancel or reschedule prescription orders
Updating AddressUpdating notifications and email settingsUpdating Payment InformationUnable to Track the deliveryComplain about product quality

Contact Instacart Customer Service- by phone or otherwise

While Instacart offers a toll-free number to assist the customer and solve queries, there are 2 total ways that you can use to get in touch with customer support. The next best way to talk to Instacart Customer Service, according to thousands of Instacart’s consumers, is visiting the online help desk at the official website.

Below you can contrast and compare and the 2 methods to contact Instacart Customer Service by looking at which ones are the quickest and which ones are most helpful for solving issues of Instacart customer service. You can contact Instacart Customer Service across the following mediums: Web and Phone.

888-246-7822- Customer Service15 Mins
Online Help DeskWithin 9 Hours


  • The same thing keeps happening I have a sufficient amount in both accounts. But whenever I tried to make payment…….
  • I am a delivery partner of Instacart. My account was unexpectedly deactivated yesterday by insta…………………..
  • Hello. I want to report complaints about the expired product were delivered today in the morning.
  • I received an email with a discount code for groceries, but it’s not showing in my account………………..
  • I don’t know what happened with my order. Whenever I try to track my order status an unexpected happe………………..
  • Hello, I want to change the delivery address, could you help me with this.
  • Can’t activate my account
  • Hello, last week I signed up to be a shopper for Instacart but due to logistics, I need to cancel. P……….
  • Hello, I want to know how long it takes for you guys to check the background of an Instacart shopper.
  • I was charged twice for the same order. I want a refund for duplicate orders.
  • My Instacart account was deactivated by mistake.
  • I had my Instacart account deactivated. But, now when I’m trying to register myself again, It says the user is already registered but my account is not opening.


A representative of Instacart Customer Support can easily handle most of the issues of consumers, including:

  • Assist with Track an Order
  • Help with Update Info
  • Assist with Refund
  • Help with Place an Order
  • Assist with Report a Problem
  • Assist with something else


Most of the issues can be solved through phone-based support of Instacart, but some issues may need a different approach. Such situations include:

  • Late delivery due to climate conditions
  • Stock out item
  • Bad quality of Can food (that is not expired yet)
  • Stolen Package from your garage or door-step after successful delivery

What Should You Do If you are unhappy with your Instacart Call?

If your call with the Instacart customer service representative doesn’t go right as you planned or the provided solution is not good enough for your issue, don’t give up. You can try other options for a better solution.

First, check the notes- It’s very important to take notes during the call or record your conversation for further use. If you didn’t take the notes, take some time, and jot down important things you remembered and now look for points of misunderstanding or miscommunication. This information can help you to keep on track while talking to a customer service agent through other mediums.

Call Instacart Customer Service again– Now, call back the customer service again, as there are higher chances that the next agent you might talk to, have better experience or training and is able to provide you with a better solution.

Try Other Methods- Instacart offers a total of 2 ways to connect with customer service- phone and web. If phone-based support is failed to provide you satisfactory solution for your issues, you can try Online Help for assistance. This method might be slower in comparison to Phone support but it provides you the benefit of proof of your communications with the agent. It can be useful for further actions.


Phone Number+1 888-246-7822
Official Email ID[email protected]
DepartmentCustomer Service
Working Hours of Call Centers24 hours
Is Call back AvailableNo
Is real Human Support Available?Yes
Best Time to Call2:30PM
Navigate phone maze to a humanPress 0
Alternative Methods to ContactWeb, Phone
Communication Quality52 %
Help Quality67 %
Last Time Information UpdatedOct-2020
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