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USPS Customer Service

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Cut Straight through Phone Maze and Get Helpful USPS Customer Service

In a Nutshell: When people call a customer service number, they often expect a convoluted and time-consuming process. In some cases, you could sit on hold for several minutes before get actual helpful assistance. Most large organizations- both private and government-owned, are somehow content with this irritating status quo. But, dealing with terrible customer service or the default support system is not compulsorily for you. With the right information, you can skip the customer service maze and reach the assistance you need.

Reaching live person support is really frustrating especially when your issue is related to government-based organizations such as US Postal Service (USPS). In Fact, Millions of consumers use USPS every year means the organization handles thousands of customers every minute. The official USPS website recorded nearly 2.1 billion visits- averaging 7.1 million results every day in 2019. Plus, USPS also delivered 43 billion pieces of mail to 160 million delivery addresses in the fiscal year 2019. Thus, it’s quite normal for people to sit on hold for not even minutes but sometimes for hours.

How to directly reach a live person on USPS Customer Services? With the right information, you can easily cut the chase. RepInASec.com is a website that provides step-by-step guidance and a shortcut to cut through the maze of customer service and reach the right source in less time. With detailed support menu options of numerous companies at your fingertips, you don’t need to worry about Customer Service.

Why do People call on USPS Customer Service Number?

USPS is an acronym of the US Postal Service, is a federal organization responsible for package and mail delivery throughout the US. As you might expect, an organization with lots of responsibility gets a great number of customer service calls, every day.

People call USPS Customer Service Phone Number for various reasons, including:

Questions about Mail Service Alerts and UpdatesHelp with Additional ResourcesWhat is USPS Tracking – The BasicsQuestions about post office services like passport applications and money ordersQuestions about mailing restrictions on specific packages or items of large dimensions
Inquiring about IRS Economic Impact (Stimulus) PaymentsPay, Print and Ship Online ProblemsQuestions about Informed Delivery and Missing MailTechnical assistance for web-based servicesMail delivery issues
Questions about Expected Delivery ChangesInquiring Marketing Mail ToolsHow is Misdelivered and Undeliverable Mail Handled?Information about customsFiling complaints and issues about mail service
Help with Small Business ProblemsAssistance with Missing, Late or Damaged Mail & PackagesQuestion about the package locationInformation about business accountsQuestioning about expected delivery times
Shipping Products and Services IssuesWhat is USPS Hold Mail – The Basics?No mail delivery ProblemsOrdering postal supplies, packaging materials, and stampsRequesting an investigation into a letter or package that has gone missing
Questions about eCommerce Web ToolsNeed assistance for Delayed mail and packagesQuestions about postal chargesQuestions about delivery locationQuestions about Filing an insurance claim


The USPS runs multiple lines to solve various inquires of customer service, including separate lines for requesting technical support, ordering supplies, mail tracking, TT calls for hard of hearing, and deaf and general customer care.

When you Contact USPS Customer Service, an automated voice menu will welcome you. If you want to speak to a live person, keep pressing “0” or say “agent” in response to all questions.

If you have an issue related to your local post office, you can find USPS Customer Service Number or contact number of that particular on the official website. Call the office directly can be particularly helpful if you’re trying to collect a package or mail.

Common Services Problems solved by USPS Customer Service

US Postal Service- USPS is an independent organization/agency of the executive branch of the US federal government. USPS is responsible for delivering postal service throughout the United States, including its associated states, and insular areas. Mainly, USPS provides all services that involve delivering or collecting a mailing item. Its services can be divided into four major sections: Residential Services, Business Services, Government Services, and International Services.

Contact USPS Customer Service to resolve your service related queries:

Residential ServiceBusiness ServiceGovernment ServiceInternational Service
Issues, questions, or assistance related to: Technical support for USPS MobileReset or change passwordChange account details like usernameFeatures of an official website account, changing details, resetting passwords and additional assistanceCreating or Managing USPS registration accountUSPS Website Support – Browser and Download IssuesLanguage SupportIssues, questions, or assistance related to: Cost-Effective Business ShippingAdverting KitPay, Print & Ship OnlineMailing & Printing ServiceEvery Door Direct Mail (EDDM) mapping toolPriority Mail Flat RatePrint A Label ServicePackage PickupReserve a PO BoxReturn ServicesUSPS DeliversIssues, questions, or assistance related to: Election MailOfficial election mail logo in bluePassport servicesPolitical MailFederal government solutionsOfficial mailIssues, questions, or assistance related to: Printing & Shipping InternationalInternational Mail ServicesGlobal Express GuaranteedPriority Mail Express InternationalPriority Mail InternationalFirst-Class Mail InternationalInternational Insurance & Extra ServicesSending International ShipmentsShipping RestrictionsCompleting Customs FormsMilitary & Diplomatic MailSending Money Abroad Passports


Whether you are using the residential, business, government or international service, call USPS customer service, if you’ve any question, require assistance or facing issues related to:

Missing, Late or Damaged Mail & PackagesInsurance & extra servicesBusiness customer gatewayPO BoxesCLAIM INQUIRIESZIP Codes
Change Of Address, Moving, and Forwarding MailPickup servicesBusiness shipping servicesMAILBOXESCUSTOMSPOSTAL CRIMES
ClaimsRules & regulationsPostage OptionsReceiving Mail & PackagesPREPARING INTERNATIONAL SHIPMENTSUSPS CAREERS
RefundsBusiness postage optionsMail SecurityMilitary & Diplomatic MailPostal StoreBASIC USPS INFORMATION
Preparing mail & packagesAdvertising mail / direct mailMAIL THEFTINTERNATIONAL MAIL SERVICESSHIPPING SUPPLIESInformed Delivery

Reasons behind why people Contact USPS Customer Service

There can be various possible reasons for a consumer to connect USPS Customer Service for assistance. Here are some of the recent reasons why consumer called USPS Customer Service Phone Number:

  • I don’t know why my package was returned to sender for anonymous reasons
  • I have received an email saying my package is delivered but it doesn’t arrive at my home yet.
  • Would I be able to pay and ship for a package that isn’t under my name?
  • I’m facing issues with my package
  • I want to find out if I can put the zip code and the plus four or the plus four on a se…
  • I want to change the street address on my package
  • Package not delivered
  • I received a pickup confirmation email yesterday but it’s now showing online status shows canceled and there are no tracking updates
  • ‘Had a package leave Boca Raton FL on 10/6 it first went to Jacksonville then Warrendale Pa then back to Jacksonville then to Gainesville where tracking said it was out for delivery today…………’- https://downdetector.com/status/usps/
  • ‘I dropped off a package on Monday afternoon, 10/12, priority mail… here we are getting close to the end of the day on 10/14 and it’s still in “Pre-shipment” status.’- https://downdetector.com/status/usps/
  • ‘We Have Had no mail expecting yesterday AND NONE TODAY FROM 3 DIFFERENT PLACES. ONE IS……………’- https://downdetector.com/status/usps/
  • ‘I dropped of a large package yesterday morning, did not have time to wait for receipt as it was pre paid shipping, and it still says its in pre shipment phase.’- https://downdetector.com/status/usps/

What Issues can be solved through USPS Customer Service Phone Number?

The phone-based customer support team of the United States Postal Service can efficiently resolve or assist with many customer services proves over the phone, including:

  • Tracking packages
  • Requesting an investigation for a missing or delayed package
  • Support for suspending service to an address
  • Report a complaint about a product or service from a postal carrier or a post office
  • Inquiries about postal charges
  • Information about mailing restrictions on packages of large dimensions or certain items
  • Inquiries about mail delivery issues
  • Report complaints about mail service
  • Questioning about expected delivery times
  • Filing an insurance claim
  • Questions about various post office services, such as passport applications and money orders
  • Technical support for web-based services
  • Questions about business and individual accounts
  • Inquiries about customs
  • Ordering postal supplies, packaging materials, and stamps

What Issues can’t be solved through USPS Customer Service Number?

There are certain issues related to the post office that can’t be solved through the phone based customer support. These problems generally include such as money orders, purchasing some postal products, or transactions related to money that needs to be paid for in person.

Sometimes, a delivery or package issues require the postal customer to visit the local post office to physically collect the package or mail.

What to do if a consumer is not happy with the solution provided by phone-based support?

If you are not happy with the conversation or solution provided by the US Postal Service’s phone-based customer support, you can try a different approach. There are still many options to get a better solution to your problems.

Check the notes that you took during the call– First of all it’s very important to take notes or record the conversation to access the information later. Now check the information for the solution, mostly long conversation makes a person forget vital points. So, refreshing your memory can help you.

Call USPS Customer Service– There are high chances that if you call back USPS customer support, you will connect with a different agent. The next agent that you speak to may have better training, job experience, or knowledge than the first representative. So, he or she may understand your point better and provide you the right solution.

Email Forms– If your second call also doesn’t help you, try connecting with USPS through the email form available on the official website. Please note this method a little slow and might take some time to get a response from the authority. However, most of the customers report that they generally do get a response from a customer service agent.

Social Media Accounts– Another fastest method to contact customer support is social media accounts. You can get in touch with the post office or USPS easily.

Visit a local post office– Some issues may need you to visit the local post office or talk to someone there. If you have an issue related to money, it’s better to fix a face-to-face meeting with an employee.

Write a mail to a higher authority– The post office does not have an Inspector General. This is the higher authority and you should only contact them if you suspect any serious violation of a post office policy, laws governing the delivery of mail, an employee’s misconduct, or the theft of mail by a postal employee.


Phone Number(800) 522-9085
DepartmentCustomer Service
Working Hours of Call CentersMon-Fri 8am-8:30pm, Sat 8am-6pm EST
Is Call back AvailableYes
Is real Human Support AvailableYes
Best Time to Call8:05 AM
Alternative Methods to ContactPhone, Facebook, Email, Web, Twitter

Website – http://www.usps.com/
Twitter – https://twitter.com/usps?lang=en
Fb – https://www.facebook.com/usps

Navigate phone maze to a live person supportCall on USPS Customer Support phone number Press 2 or say the word “Stamps” and then say “Representative”. Wait and listen to the menu to speak with an agent. Note if you press or say anything before this trick will not work. Press 1 or say the word “Tracking” and then say “Representative”. It will transfer your call to an agent
Communication Quality74%
Help Quality66%
USPS Customer Service
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