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Kohl’s Customer Service Actually Works! Best Ways To Contact – Phone Number, Live Chat, And More

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Working Hours:


Monday to Saturday
Menomonee Falls, Wisconsin, United States
Social Media Contact Information

Do you want real customer service from Kohl’s? Afterward, you can stop worrying. We are aware that it can be difficult to locate accurate and convenient support. You may occasionally receive the contact information, but you will then have to wait for a very long time to speak with a customer service agent. However, you can reach Kohl’s customer service department directly from this point. You can locate the real contact information for businesses on RepInASec to receive prompt aid and support.

The biggest chain of department stores in America is Kohl’s. It offers a range of products and local services at around 1,158 department shops in every state in the US (except in Hawaii). Additionally, it runs an online store where clients can order products without going to the physical location. Customers can get in touch with Kohl’s customer service if they have any questions or problems. You can choose from a number of ways to interact with customer service at your convenience. During business hours, customer support is easily available.

Dialing Kohl’s Customer Service Phone Number Is Your Best Bet For Getting A Worthwhile Response

Kohl’s offers customers two different Customer Support Phone Numbers dedicated to offering assistance with separate services. If you need help with Kohls.com or have queries regarding your orders, you can dial 855-564-5705. For queries regarding Kohl’s Card or payments, dial 855-564-5748 for immediate assistance.

From Monday To Saturday, Customer Service can be contacted 7 a.m. until 9 p.m. On Sundays, you can only call a live person from 10 a.m. until 8 p.m.

Connecting Through Live Chat Is The Next Best Option

If contacting a live person at Kohl’s doesn’t work for you through a phone call, you can take advantage of the Live Chat option. Simply visit Kohl’s Contact Us page on their official website, scroll down and click on the ‘Ask Us’ button. A chat window shall soon pop up on the right-bottom side of your screen. Select a topic in accordance with your query or request and you are ready to chat with Kohl’s Customer Service.

The live Chat option is available 24/7.

Kohl’s Customer Service Receives Thousands Of Calls Regarding The Below Mentioned Queries

We all know that while shopping offline or online, making payments, buying a product, or at other phases, customers can face issues. That’s why companies provide easy-to-access customer care support to help and assist the customers so that they can shop easily and hassle-free. Here are the problems that are commonly faced by the customers and for which they reach out to Kohl’s customer service:

  • What are the payment options I can get online?
  • How can I manage my online account?
  • Is my personal information secure or not?
  • How do I reset my password or user Id?
  • Why am I not able to make an online payment?
  • How can I know about product availability in the store?
  • Can I use Kohl’s Rewards & Kohl’s Cash to shop online?
  • How and where can I return my order?
  • Can I know where orders are and how can I track them?
  • Can I buy stuff online and pick it up from the store?
  • How can I cancel my order as I ordered it by mistake?
  • From where can I avail of great deals and offers?

Dialing Kohl’s Phone Number Can Help You With Most Of Its Services – Home Delivery, Exchange, Product Availability, And More

At Kohl’s, customers can order and get a wide range of goods and locals like clothes, men & women shoes, small appliances, electronics, sports, beauty products, and many other things. You can conveniently order them online or buy these things in departmental stores. We all know that is it ordinary, that while shopping, receiving, or making payments, customers can face issues. So, to help then Kohl’s provide customer services. Here you can know how customer care support can help while exercising these products:

1- Online Shopping & Home delivery

Know how to order, report issues while making an order, how to cancel your order, track your order, how use discount coupons, report any payment issues, check product availability, know more about the product, request for early delivery, or report if you haven’t received your order yet.

2- Return, Exchange, or Cancel 

Request to return or exchange your order, know how to cancel your order, request to claim a refund, know how to return or exchange your order, learn about refund & return policies, check whether you can exchange your product or not, and know more about return options.

3- Kohl’s account 

login into your account, Know how to manage your account, reset your password or login Id, check your order history, manage your orders, know how to check your cash balance through your account, and secure your personal information.

4- Kohl’s Cash & Card 

Apply for your Kohl’s card, manage your card & cash, how to use them, check availability, know how to return the rewards, how to print & mail your Kohl’s cash, and overview your cash & gift cards.

Help With Orders and Payment Issues, Common Reasons Consumers Are Contacting Kohl’s Customer Support Team

Many reasons an individual can get to reach out to customer support. As we know, the customer representatives can resolve your issues within a few minutes without any hassle-free. So, if you have any queries and want to seek help, just dial Kohl’s customer service phone number. Here are the reasons why customers prefer to call Kohl’s customer support:

If you want to order any product, then you can get many payment options to order online at your convenience.

If you want to make a Kohl’s account, then you can know how to manage your online Shopping account.

For your personal information safety and security, you can know more about it by calling Kohl’s Customer Services.

In case you are not able to make an online payment, then you can report your issues to the customer support helpdesk.

You can also know about product availability in the store by contacting customer support.

If you want to use Kohl’s Rewards & Kohl’s Cash while shopping online, then you can know how to use them with the help of experts.

In case, any customer wants to return their order, then they can know how to return it by seeking help from the experts.

Same with canceling, if you want to cancel your order, then you can request to cancel it to the customer support helpdesk.

Phone-Based Support Resolves Majority Of Issues, Call A Live Person At Kohl’s For These Facilities

There are many issues that can be conveniently resolved by calling on the customer support phone number. Calling support is the best option to resolve your issues and queries without wasting money and time. Hence, there are some issues that can not be resolved by calling on the customer support phone number. So, if you are looking for help, then you can resolve the given below concerns by calling on Kohl’s customer service number:

  • If you want to order something online, then you can know how to order it.
  • Resolve your queries and issues related to payment issues.
  • You can know about your order status and also track your order.
  • You can also know how to manage your account’s password and log in.
  • Get the latest Kohl’s Gift card and discount coupons.
  • Know how to return or exchange your order.
  • You can also request to cancel your order.
  • If you have canceled your order, then you can ask to claim a refund.
  • You can know about the product availability in the store.
  • You can also apply for Kohl’s gift card.

Live Representative Can’t Assist You With Everything Over A Phone Call – Issues Not Resolved By Dialing Kohl’s Phone Number

It is true, that you cannot resolve all the issues and buy product products over the phone call. Hence, for such issues, customers have to try alternative methods to resolve their concerns. Like if you want to buy a product, then either you have to order it online or have to visit the nearest departmental store to purchase it. You cannot buy any product over the call.

In case you are facing technical issues with your small appliance, then you can reach out to the store to fix it.

Unsatisfactory Customer Service Can Be Annoying, Here’s What You Can Do When Facing Unsuccessful Phone Calls

Kohl’s is one of the largest American departmental stores. It receives thousands of requests and calls daily for help and support. It will not be surprising if some people get satisfied services while some don’t. In case you didn’t receive customer service up to mark or you are not happy with the customer service, then you can reach out to customer support through alternative methods to resolve your issues:

Call Back -First, you should call back again. We all know that another customer representative, training, and knowledge can make a huge difference in offering customer support. So in case, if you didn’t get satisfactory services from a customer operator, then you can try calling again. You will be connected with another customer representative to resolve your queries.

Live Chat – Another way to connect with customer support is to reach out through the live chat feature. Through the live chat, you can connect with virtual assistance and get instant solutions to your queries without wasting your time. It is also an effective way to get your issues resolved without seeking help from experts.

Visit the Nearest Store – If you are still not happy, then you can visit the nearest Kohl’s store. At the store, you can directly contact the customer representative and get the hand to hand solutions to resolve your issues. For that, you can find the location of the store near you on the official website.

Kohl’s Customer Service – A Quick Overview

Without any hesitation, customers can call on (855) 564-5748 during working hours. The customer representatives are always here to help you with your concerns. You can resolve your online shopping issues, and payment issues, ask queries related to your Kohl’s account and gift card, and many other things. If you have any queries, then you can also visit the official website of Kohl’s. Another way to connect way is through live chat. You can ask your queries and report your issues, and get instant answers and help from it.

Best Time To Contact Kohl’s, Customer Service Hours, And Other Details Worth Noting

Phone Number855-564-5705
DepartmentCustomer Care Service
Working Hours of Call CentersMon – Sat : 7 a.m. to 9 p.m. CT Sun: 8 a.m. to 9 p.m. CT
Is Call back AvailableNo
Is real Human Support AvailableYes
Best Time to Call8:15 AM
Alternative Methods to ContactPhone, Live Chat
Website – https://www.kohls.com/
Fb – https://www.facebook.com/kohls/
Twitter – https://twitter.com/Kohls/  
Navigate the phone maze to a live person supportKeep pressing 0
Communication Quality65%
Help Quality70%

Editor’s Note: Repinasec and Kohl’s are not connected in any way or manner. Repinasec is a contact Management Website whose main aim is to fill the gap between any company and its customers by providing accurate contact information. Thinking what is our benefit in this? Well nothing as of now, we’re a team of enthusiastic youngsters working as a community to make life easier (though we earn little through Google Adsense which helps us to get going). If you feel we’ve helped you by providing this content then please share it with your friends and family to encourage us.

Frequently Asked Questions

Q. How do I contact Kohl’s for an order?

A. To contact a live person at Kohl’s for order-related questions, dial 855-564-5705. Operating hours are as follows:
Monday to Saturday: 7 a.m. until 9 p.m
Sundays: 10 a.m. until 8 p.m

Q. How do I contact Kohl’s online?

A. To contact Customer Service online, visit the Contact Us section on Kohl’s official website and click on the ‘Ask Us’ button. From here you can access the online live chat option and state your queries and issues to the support team.

Q. Can I pay my Kohl’s bill by phone?

A. Kohl’s does give customers the option to make payments over a phone call through checking out and debit card. Simply dial 855-564-5705 and pay through the automated system (available 24/7).

Q. How do I view my Kohl’s statement online?

A. Customers can check their Kohl’s statement online from the Account homepage by choosing the ‘View Statements’ option.

Q. Can I use expired Kohl’s Cash?

A. Even if your Kohl’s Cash has expired, you can use it in-store for 10 more days from the date of expiration.

Q. Can you keep Kohl’s Cash if you return items?

A. If you used Kohl’s Cash when purchasing an item and it was eventually returned, the Kohl’s Cash shall be refunded to you and will be available for making future purchases.

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