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Macy’s Customer Service

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Working Hours:


Monday to Friday
New York, United States
Social Media Contact Information

Contact Macy’s Customer Service directly without waiting on hold

Looking for a faster and easier way to reach a live representative of Macy’s Customer Service? RepInASec provides accurate, updated information amongst customers of organizations like Macy’s. With detailed and accurate information, you can call a company but without dealing with the part where you wait for numerous minutes on the line listening to their call-tech music.

The team of RepInASec has created shortcuts and tables to try to help consumers to navigate the frustrating automated voice menus, hold time, and confusion with customer support, especially in the case of big companies like Macy’s.

Here, you will get everything that can help you to reach customer service representatives faster. Information includes best Macy’s Customer Service Number to call, alternative methods to contact, comparison between all methods of contact, common issues faced by consumers, what to do if you are not happy, and more.

Why Do Consumers Contact Macy’s Customer Service?

Macy’s (originally known as R. H. Macy & Co.) is a major American department store chain. Founded in 1858 by Rowland Hussey Macy, the store chain became a part of the Cincinnati-based Federated Department Stores in 1994. As of 2015, Macy’s was the largest department store in the United States by retails sales. The company is closing about 125 stores and its corporate offices located in Ohio, as it can help Macy’s to restructure it amid the digital retail economy.

Analysts have said the too many stores in underperforming malls have negatively impacted the business of Macy’s It currently has 546 stores including 384 magnets and 11 flagships, for a total of more than 395 main stores, and 94 neighborhood stores, 48 furniture galleries, 6 freestanding Backstage stores, 2 furniture clearance centers, and 1 Market by Macy’s in operation all over the United States.

Being a major store chain with millions of customers, it’s quite common for Macy’s to receive numerous customer queries every single day, especially around holidays and seasonal sales.

These are the common reasons why consumers contact Macy’s Customer Service:

  • Missing order
  • Return order
  • Refund order
  • Technical support
  • A different issue

Common Consumers’ Questions Solved by Macy’s Customer Service Number

Macy’s is one of the most renowned and premier store chains in the United States. From high-fashion clothing to exclusive make-up products, you can find lots of things under one brand. Consumers come to Macy’s stores, visit e-commerce sites, and use mobile apps for fashion, value, and high-quality products. Every day thousands of consumers visit Macy’s store, site, or app, and purchase things. When lots of people shop with a brand regularly, it’s quite normal that some of them might have questions about the product, service, or company. Thus, lots of people call Macy’s Customer Service for customer support.

These are some of the most common questions asked by consumers from Macy’s Customer Support:

How to cancel or change order on My Macys.Com after it has been submitted?Why my order status is displaying on the account?Why I’m having a trouble with a promotional code during checkout?Information about Macy’s Policies For Online Merchandise Pricing
Why Was the Order Delayed?Why my order of Macy’s Cyber Monday Event is not showing?Which Payment Methods is acceptable for My Macys.Com Purchases?What is a price adjustment?
Why was the Order Canceled?Why Black Friday Deals for Macy’s is not showing in my account?What Is Apple Pay?How Can I Get Special Discounts And Promo Codes?
What if the delivered order is damaged?Is it possible to return an item from the Black Friday Sale?Why are not the free gifts and bonus offer available checkout?What Is Klarna?
Why the order is arriving in multiple shipments?Is it possible to return an item from the Cyber Monday Sale?How to Check Out Online?Information on Promotional Codes
Why there is a deduction on my card after the order was canceled?How to Track a Order?Why Am I Getting A Credit Card Error When Purchasing Online?What is Deal of the Day?
What Is An Authorization Hold?What Is Next-Day & Same-Day Delivery?What Is Google Pay?Will Macy’s charge me for Multiple Shipments?
How to check the status of the online order?What Is UPS My Choice®?How to Add Items To the Shopping Bag?What Are Delivery & Shipping Options?

Reasons people Call Macy’s Customer Service

  • Need to return purchased items
  • Is there any daily limit for the return policy?
  • An amount was deducted without any notification
  • Receiving a main in the box for a Chong Hwan for the last two months
  • Want to return an item purchased during the Black Friday Sale
  • How to change an address after the order was replaced
  • How to cancel or change an order on My Macys.Com after it has been submitted?
  • What Is the Return Policy of Macy’s?
  • How to Reprint the Macy’s Return Label?
  • What Is Merchandise Only Certificate?

What kind of issues can be solved through Macy’s Customer Service Phone Number?

The consumer can contact Macy’s Customer Service to get a solution for a variety of issues related to product, service, delivery, or other. Common issues addressed by the customer support division that answers calls include Refund order, Missing order, Technical support, Return order, and other customer service issues. The call center of Macy’s that provide customer support is open Mon-Fri 9 am-5:30 pm EST and has its employees from Missouri.

What kind of issues can’t be solved through Macy’s Customer Service Phone Number?

Representatives of Macy’s Customer Service Phone Number can provide you efficient solutions, but some matter requires a different approach. Such matters include payment failure due to card or bank issues, the item you want to buy is not available, late in shipping due weather, late international deliveries, the extra price for international shipping, taxes and customs charges by the authority, and delay in refund processing by the bank.

Comparing the contact information of Macy’s customer service

While phone-based support of Macy’s provides a great solution, there are also other ways that you can use to get in touch with the company. The next best way to connect with customer support is Macy’s Customer Service Phone Number of their Consumer Product Safety Commission department. Besides these numbers, you can also get help from the Consumer Product Safety Commission department.

Below you can compare the all ways to contact Macy’s customer service by looking at which way has the fastest response. You can connect with the customer support of Macy’s across the following mediums: Phone, Email, Web, Facebook, and Twitter.

Phone Number / ContactWait
Customer Service- 800-289-622910 Mins
Consumer Product Safety Commission- 888-257-59492 Mins
Executive Customer Service- 800-264-006938 Mins
Corporate Offices- 212-494-300010 Mins
EmailWithin 10 Hours
Executive Customer Service- 877-887-878138 Mins
Online HelpWithin 39 hours
Facebook2 Mins
Twitter2 Mins

What to do if you are not happy with the call with Macy’s?

If your communication with the representative of Macy’s customer service was not gone in the right direction, you can try other options to get a better solution.

First, check the notes that you from the first call for any miscommunication. It’s very important for a consumer to take notes of communication when connecting with the customer service agent. This information can help the consumer during further communication. If you didn’t do the same, relax and sit back. Now write the important points you remember from the conversation and look for points when the miscommunication starts. This information can also help you to keep on track during your next communication.

Now call Macy’s customer service again– All agents are not the same, some have better experience and training than others. So, if you call back customer service, you may connect with an agent that can provide you better solutions for your problem.

Try other numbers– Macy’s offer multiple contact numbers associated with different departments. You can also try to dial another number for assistance. 

Online Help– If your problem is not solved through phone-based support, you can visit the e-commerce site of Macy’s to get a better solution for your problem.

Social Media- Macy’s is available on social media platforms including Facebook and Twitter. You can use these platforms to connect with a representative. 

 Important Details of Macy’s Customer Service

Phone Number800-289-6229 (Note- Macy’s has multiple contact number associated with different departments)
DepartmentCustomer Service
Working Hours of Call CentersMon-Fri 9am-5:30pm EST
Is Call back AvailableYes
Is real Human Support Available?Yes
Best Time to Call9:15AM
Alternative Methods to Contactphone, email, web, Facebook, twitter
fb: http://www.facebook.com/macys
Twitter http://twitter.com/macys
Navigate phone maze to a live person supportPress 3, then 1, then 1, then 2, then 2, then 2 then 0
Communication Quality79%
Help Quality78%
Last Time Information UpdatedNov – 2020
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