How to Contact Uber Eats Customer Service?

Uber Eats is a popular online food delivery app in the USA. The Uber Eats app is available on both Google Play Store and Apple Store. Users prefer it for making online food orders. The promotional offers and quick delivery make it exceptional among the other food delivery apps. However, even though Uber is keeping its majority of customers satisfied, there is always some sort of issue emerging. Uber Eats is constantly deriving various ways to resolve the issues of its users. Thus, users can contact Uber Eats Customer Service and rectify the issue from the comfort of their homes.

Reasons to Contact Uber Eats Customer Service

Uber Eats has a transparent and streamlined food delivery system. It keeps a check on the both restaurant and the delivery person during the entire process. However, issues can arise due to any circumstances. The reasons for which users contact Uber Eats Customer Service are as follows:

• One of the most common causes for connecting to the Uber Eats support team is late food delivery. In some instances, your food order is late, and you are unable to track the delivery partner. Therefore, you have no other choice but to speak to the Uber Eats representative.
• Another reason for contacting the Uber Eats assistance team can be related to the food quality and missing food from your order. Uber Eats does not control the quality of food prepared by the restaurants, however, upon providing proof, it takes strict actions.
• It is disappointing to not receive the food items in order and thus clients can seek a refund from Uber. You can dial the phone number of the Uber Eats customer service and request a refund. The executive will hear you out and take the necessary steps to provide the refund in the form of a voucher or as the same payment mode.
• Moreover, you can take action for billing-related issues. If the restaurant overcharges you for the item described in the menu, you can raise the concern on the Uber Eats app.
• If you face any issue with your Uber One membership, then you will receive prioritized assistance on Uber Eats.
• Furthermore, if you find the behavior of the delivery partner or the restaurant awful, you can talk the the agent and provide feedback.

Ways to Reach Out Uber Eats Customer Service

It can be frustrating for a user to not get the appropriate service. Uber Eat app can be used by clients to address the inconveniences on the spot. However, sometimes it is not sufficient and they may prefer raising the concern one-on-one.

Call Uber Eats Customer Service

If you are looking to convey your issue to Uber Eats, then calling is a great option. The organization offers different phone numbers for different regions. Uber Eats Customer Service Phone Number in the USA is 800-253-9377. The clients can call the executives during working hours and seek help from them.

On the other hand, customers on the Uber Eats marketplace can dial the following phone numbers and get help.

Send Email to Uber Eats

Another option to reach out to the customer service team of Uber Eats is through email. You can write an email to [email protected] and receive a response in less than 2 hours. However, for any food delivery-related concerns, you must include the:

• Brief Description
• Bill Number
• Receipt number
• Date of order
• Photos/Videos

It will help the support team to understand the concern and resolve it by contacting the involved parties.

Whereas, customers on the Uber Eats marketplace can send emails to the following addresses to get dedicated assistance from the customer service team.

Connect via Live Chat Support

Dialing the phone number can be a frustrating task as there can be a long waiting time. If you have patience then you can choose it. But, there is a better option than a phone call which is Uber Eats customer service chat.

On the Uber Eats app, you can chat online with the customer service executive. The advantage of online chat assistance is that you will receive a real-time response. Once you raise the issue on the app, the executive responds within a minute.

Here are the easy steps,  that you can take to start the conversation.

• Open the Uber Eats app.
• On the home page, click on the “Account” option available in the right corner. 
• After that, choose the “Help” option from the list.
• In the “Help” tab various options will appear on the screen.
• In the help menu, you will find the following option
• Help with an order
• Account and Payment Options
• Guide to Uber Eats
• Uber Rewards
• Choose the option for which you have the queries.
• If you want help with your past order, then click on the “Help with an order” option.
• Now, a list of previous orders will appear on the screen. Select the order for which you want to speak with the Uber Eats customer executive.
• Brief about the problem in the description box.
• After submitting the issue, an Uber Eats executive will respond in the chat box.
• You can conversate with them to resolve the issue.

Chat Through Uber Eats Manager for Marketplace Only

If you are an Uber Eats merchant, then you will receive dedicated chat support. But, you must have an Uber Eats marketplace account.

• Start with logging in to your Uber Eats Manager Account. Enter the correct username and password.
• After that, click on the chat bubble.
• Now, write down your concern in the chat box to initiate the conversation.

Tweet at Uber_Support

If the user is not receiving a response from Uber, then they can try tweeting @uber_support to gain attention. Social media platforms are a great way to stay updated about the deals, promotions, and new launches by Uber Eats. Customers can also follow the @UberEats for all the updates. However, for customer support, they should tweet by mentioning @uber_support.

However, you must remember that whatever concern you raise will be in the public domain. Thus, you must not share your personal details here.

Fill Out the Feedback Form

If you use the Uber Eats app, you may have found the quick feedback form after each food delivery. You can rate the restaurant experience, food quality, and delivery partner behavior in the form. It is a quick way to raise complaints. When you rate the experience lower, the app will ask you to provide more details. You can share the issue in the description box.

Tips to Resolve Your Concern with Uber Eats Customer Service

• Whether you have food quality-related issues or quantity-related issues, you must take photos or videos of it. The executive may ask you to provide the media as proof. Thus, having the picture will expedite your request.
• Also, prefer using the online chat option available on the Uber Eats app. Phone calls and email services can take a lot of time whereas online chat options provide you with real-time solutions.
• Before connecting with Uber Eats, check out the ‘Guide to Uber Eats’ page in the Help Menu. You can find the majority of the answers on it and will help you to save time.
• Moreover, if you are an Uber Eats merchant, then you must call the customer service executives between working hours.

Customer Reviews- Uber Eats Customer Service

So many people complain about not connecting directly to the live person due to the long queue. Some representatives get positive reviews for their services, whereas some are less professional in providing instantly committed resolutions. In short, it is a mixed experience wherein positive feedback is on the higher side with more than 80% satisfied customers.

Frequently Asked Questions

How do I talk to Uber Eats Support?

Presently, Uber Eats has deactivated their dedicated phone numbers and email addresses for customers. Therefore, if you have any food delivery-related issues or problems with your account, then you must consider the in-app chat assistance.

Does Uber have 24/7 customer service?

Yes, Uber provides support to the customers 24/7. Whether you are using Uber Eats or the Uber Cabs app, you can chat with the executive at any time. You will receive a real-time solution. You can connect with Uber Eats customer service number 24 hours.

How do I contact Uber Eats for a refund?

You can chat with the Uber Eats customer executive and request a refund on the order. On the Help page, you will find the order option. After clicking, on it you should choose the “Refund” from the list. Uber Eats will ask a few questions to understand the issue and process your refund.

What to do if Uber Eats won’t refund me?

Uber Eats asks customers to make a refund request within 48 hours of the order delivery. You have to provide the details of the order to process the request. If Uber Eats won’t refund you, then consider calling or writing an email to Uber Eats.

What happens when you make a complaint on Uber Eats?

Uber Eats takes swift action when you complain about the restaurant, food delivery partner, food quality, or payment. It reviews the photos provided by you and contacts the restaurant. After that, it takes the necessary action and also provides the refund (if eligible).

How long does Uber take to refund?

Uber provides a refund as soon as the dispute is resolved. It provides a refund in the Uber wallet. However, on some occasions, Uber may take up to seven days to process the refund.

What type of issues can Uber Eats Customer Service resolve?

Uber Eats Customer Service team will assist in resolving the:

• Payment related issue
• Late food delivery concern
• Also, a refund request
• Restaurant and Delivery experience
• Also, packaging and spillage issue
• Missing or incorrect order
• Issues with the food quality

What are the various ways to connect to Uber Eats?

Users can prefer going to the Help Page available on the Uber Eats app. They can also try writing an email to Uber Eats. Moreover, they can try tweeting about their food delivery concern by tagging the Uber Support account.

Editor’s Note: Repinasec and Uber Eats are not connected in any way or manner. Repinasec is a contact Management Website whose main aim is to fill the gap between any company and its customers by providing accurate contact information. Thinking what is our benefit in this? Well nothing as of now, we’re a team of enthusiastic youngsters working as a community to make life easier (though we earn little through Google Adsense which helps us to get going). If you feel we’ve helped you by providing this content then please share it with your friends and family to encourage us.