What Vivint Customer Service Offer to Its Clients?
Vivint offers products that help its users to live in safer and smart homes. They offer a variety of products including-
- Home Security Devices
- Home Automation
- Cloud Storage
- High-Speed Internet Solutions
The customer service offered by Vivint includes all the guesswork, from placing the order to its installments. Also, if your product gets faulty, then you can seek help from the Vivint customer support team as well. They will repair or replace your faulty products by visiting your home.
Ways To Connect With Vivint Customer Service
Vivint is a home security company established in 1997. This company provides its customers with a secure and smart home. Vivint has more than 1 million customers to whom they offer customer services for 24/7 hours. Also, the customer service of this team is highly cooperative and trained.
In addition, you can contact their team at any time through various mediums including:
- Calling the Vivint Executive
- Writing an E-mail
- Live Chat with the Virtual Assistant.
- DM on Social Media.
- Fill Out The Contact Form
- If you want to install any security devices in your homes or offices such as security sensors, doorbell cameras, indoor cameras, remote access door locks, smartphone control lights, safety alarms, etc. then you contact the Vivint customer service team via a call.
- To get connected with the Vivint customer service live person dial their phone number which is 800-216-5232.
- Once you get connected with their team, share your requirements with them.
- The Smart Home Pros will install and activate your Vivint system.
- Also, their team will guide you on how to use your device.
- Furthermore, if you want to repair any of your devices, then you can also reach out to the Vivint customer service team via a phone call.
Note – If you face any issues after the installation of your device, then you can reach out to the Vivint team at any time.
Send An Email To The Vivint Customer Service Team For Assistance
- Another option to seek help from the Vivint customer support team is through E-mail.
- Vivint has various dedicated E-mail IDs for specific services such as:
- Investor relations: [email protected]
- Media inquiries: [email protected]
- Report potential vulnerability: [email protected]
- You can write and send your queries to their team as per your requirements and they’ll contact you soon.
- While writing an email to Vivint’s team make sure that you have explained all your questions in the email in brief.
- This will help them understand your query or requirements in a better way. And they’ll provide a better suggestion or solution to you.
- If you didn’t get any response from the Vivint team by E-mail, then you can fill out a Contact Form as well. You’ll get this contact form on Vivint’s official website.
- In the contact form, you are required to fill out the following details:
- First and last name
- E-mail ID
- Phone Number
- Postal or Zip Code
- Once you enter all the above details, you’ll get different options such as:
- Technical Support
- Account Issues
- I want to add services to my system.
- Select any of these options as per your requirements.
- After that, you’ll get the ‘Submit’ option. Click on it to submit your form.
- Now, wait for some time to get a response from the team of Vivint.
Live Chat With Vivint Customer Service Team to Get Assistance
Vivint also provides a live chat facility to its customers. Live chat is a speedy option that can help you find the solution to your query in no time. So, if you have selected the live chat option, then you must share your problem in a brief to get better answers.
Vivint Live chat service is available for you from 12a-4a MST. So, you must contact them between these working hours.
- If any of the above options don’t work for you, then you should try to write and send your queries on the Vivint Social media platform.
- They are present on various social media platforms including:
- So, You have various options through which you can find the right solution for your concern.
- All you have to do is go to any of the social media pages and write your issue in brief.
- Now, send it and wait for a response from the Vivint customer support team.
Frequently Asked Questions (FAQs)
If you have any query related to billing, technical, or support inquiries, then you can speak to the customer service team at Vivint over the phone. To connect with the representative, dial 800- 216-5232 and share your concern to find the correct solution.
Vivint security systems are backed by professional monitoring services with fees of $29.99 per month. Vivint provides its services for its clients throughout the day and night so that you get a quick response from them even in case of an emergency.
Yes, you can use Vivint equipment without a subscription. However, you won’t be able to enjoy the benefit of professional monitoring, won’t get access to the mobile application, and won’t get the technical support service 24/7.
If you turn off the wifi, then your Vivint cameras will not transmit the data to the cloud. Also, you’ll not be able to access the recorded live feed footage remotely. However, if you have a Vivint Smart Home system that has a backup cellular connection, then the cameras will still work even if the wifi is down.
Vivint offers the best cameras to its customers. However, the price of the cameras depends upon their type. If you want to purchase a doorbell camera, then it will cost you around $250.Whereas, if you want to buy an outdoor camera pro, then it will cost you $400 approx.
Yes, Vivint offers its customers services to its users via E-mail. They have dedicated E-mail IDs. So, clients can send their queries or concerns to those specific E-mail addresses as per their issues.
If you want to contact the customer support team of Vivint, then you should dial 800-216-5232. Once you are connected with the representatives, share the reason for contacting them to get the solution.
If you want the cancellation of your agreement with Vivint, then you must call the customer service team via a call. You can call at 1-800-216-5232 to seek assistance. Once you are connected with the executive share your reason behind the cancellation of the contract and they’ll cancel it soon.
Yes, Vivint has really good customer service. The customer support team is professionally trained and they are cooperative as well. So, if you are facing any issues, then you can contact them at any time to get the solutions to your problems.
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