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Aetna customer service

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151 Farmington Avenue, Hartford, CT
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Get solutions to all your concerns- Aetna Customer Service!

Aetna is a company operating for the health care of its customers since 1853. It is one of the oldest companies to provide health insurance for its customers. You can get all types of health insurance from Aetna. Starting from Dental care, Medical or Long-term Sickness, Pharmaceutical or disability plans. Aetna works in all sectors for the best of its customers and also for its employees. It is associated with about5700 hospitals and millions of members and doctors as well.

Therefore, Aetna Customer Service is also as active as its insurance plans. They provide the best services for their customers. You may contact Aetna Customer Service Number for any issues or queries you face with your active plans.

For any matters, feel free to call Aetna Customer Service phone number- 1-800-872-3862 for general queries as a new user from 8:00 am to 6:00 pm ET. And as a member, you may reach 877-204-9186 and avail of the services 24 hours, seven days. Are you seeking answers to your problems? Don’t worry and dial the number and have solutions to your problems.

Some of the common problems that customers face-

The customers, be it new or old, always face multiple problems daily. And the customer service is ready to provide the best support. Some of the most common issues that the customers face, or the most common reasons for which the customers call Aetna Customer Service Phone Number, are-

  • Requesting for a replacement card.
  • Asking for ID information due to loss of card.
  • Claiming of policies.
  • Request to return of prescription, stating that it was not what they order.
  • To check the status of credentials.

Services that Customer Service will provide you-

The Aetna Customer service is highly qualified to tackle any issues or queries. The team is well-trained to provide the best and satisfy the customers. So without any worry, you can reach out with any concern, and you will obtain a comforting response at your end.

Technical HelpSupportInformation
If you face any issue while logging in with your member ID or face any issues technically then the Customer Service can help you resolve it. They will guide you through the process and help you solve your matter.If you require any kind of assistance with your card or of any kind from the customer service. They will definitely help you, if it is under their jurisdiction. And if not, then a proper procedure will be given to you to proceed further.You can get all kinds of information from the Customer service. Regarding the plans as members or non-member or even as employees. All sorts of information you require about Aetna, the Customer service is here to provide you.

Ways to register/file a complaint-

Every problem has a solution, and to find the answer to your concerns, it is essential that you seek it. And the first step in doing so is by registering your complaint. If you register/file your objection or issue or feedback, Customer Service can help you find a solution. So necessarily, file a complaint about your problems with the customer service.

Well, once you decide to file your complaint, secondly, the question arises that how will you do it? The steps to file a complaint are pretty simple. There are only two ways to file a complaint, so there’s not much confusion or any hassle. Here are the steps how you can file your complaint in brief-

  • Aetna Customer Service Phone Number-

You can call Aetna Customer Service Number- 1-800-872-3862 for general queries or file a complaint. This number is available from 8:00 am to 6:00 pm ET for services. As a new user or any person who is not an active member of Aetna can contact Aetna Customer service by this number and make your complaint or feedback.

As an existing member of Aetna or employee can call Aetna Customer Service Phone Number-877-204-9186. This line is available 24 hours and seven days for the convenience of its customers. Feel free to contact me at any moment and lodge your complaint or give any feedback as you wish to.

  • Online Web Portal-

You can directly go to the official website of Aetna and click and contact us. There a drop-down will appear. You can write your query or complaint and give your contact details. The Aetna Customer Service will see to your concerns and help you find a suitable solution.

Issues that Customer Service Cannot solve-

While the customer service aims to resolve all the queries, some issues cannot have a solution over the phone. Some problems require physical help or attention. However, the customer service can guide you through how you can seek help, but you have to visit a hospital or clinic to get the care.

  • Problems that require extreme professional attention. Some severe health issues need care from doctors or professionals who can provide correct medication and procedures for the betterment of the patient. Nevertheless, customer service can help you get better facilities or include the bills under the insurance plans. But that also depends on a lot of terms and conditions.
  • Claim for insurance. The insurance claim has to be done from the hospital directly with all the problems and bill details with the Customer ID / Member ID. And to claim this, one has to visit a hospital and get the procedure done physically.
  • All plans do not include all the claims. Each project is in a design that is unique and has only the critical points as per the plan. So if any project is not including your demands, you need to upgrade your plan or purchase another one. Customer Service can help you with the details, but you have to seek physical support to complete the purchase or upgrade of the plan.

Some solutions need more attention than the rest. Aetna Customer Service Number is ready to help and support you in the best scenario and the worst. All you need to do is seek help, and you will get it.

Contact Aetna Customer Service-

Without any hesitation or worry, if you face any concerns, kindly contact Aetna Customer Service. And it is very effortless to reach out to Aetna. The Customer service department is ready to help you and support you with any problems as far as possible. Here’s how you can contact-

  • Call Aetna Customer Service-

It is effortless to reach out to the Aetna customer service department. You may make a call to customer service and speak with the agent about your issues. Any problems you face will have a solution, and the customer service will help you find one. Call Aetna Customer Service at 1-800-872-3862 and get answers to all your queries between 8:00 am to 6:00 pm ET.

  • Official Website-

You can raise your issues also through the official website. This facility is available 24×7. You may go to the website, and from the contact us icon, you will directly transfer to the query page. You can write in details about your query or your feedback and write about your contact information so that the Customer Service can reach you back with a satisfactory response. If you are a member already, drop your member ID for customer service to get back to you.

What can you do if you are not satisfied with the Customer Service Support?’

Likewise any other customer service, Aetna tries its best to meet the needs of every member or viewer of its website. But if you are not satisfied with the customer service support or feel like the customer service is lacking in providing you with a suitable solution, you can try some other ways to get your answers. There’s no harm to seek answers unless you are satisfied. Aetna Customer Service encourages its customers to contact Aetna Customer Service Number until they get a favourable response.

  • Not always is it possible to get the most straightforward answers at once. Some problems are much more complicated than it seems. They require some more attention than just over a call. Once you make your call and file your complaint, kindly take some time to look over the entire conversation and examine it was productive enough?
  • And if you’re answer is no, then write down in detail all the significant points and the points which were lacking during the conversation for self-reflection. And call Aetna Customer Service Number back again and point out the wrongs in the previous discussions and your expectations. The team will surely try and find you a better solution.
  • And if you feel that you are still not happy with the response, then don’t worry. There is another way through which you can reach the customer service department. Go to the official website and enter your details with the complaint ID and re-address your query or concerns. Within few hours, you will receive an acknowledgment reply from the department with a suitable remedy or answer to your question.
  • If you feel unsatisfied, you can always visit the head office or any branch near you and raise your issue. That option will give you the best solutions possible.

Aetna is always ready to serve its customers or new customers or any person who seeks information about the plans of Aetna. You will firmly receive the best services from the Aetna Customer Service Phone Number. So reach out and seek help; one way or other, you will reach the best answers to your concerns.


Phone Number (General)1-800-872-3862
Phone Number (Members)877-204-9186
Working HoursFor General Public- 8:00 am- 6:00 pm ET. For Members- 24×7
Best time to Call8:30 am.
Is real human support available?Yes
Is Call Back Available?Yes.
Alternate ContactPhone, Web.
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