On This Page

Home > Internet > Xfinity Customer Service

Xfinity Customer Service

Bookmark
ClosePlease login
5/5

Phone:

Website:

Email:

Working Hours:

Address:

24/7
Center 1701 JFK Boulevard Philadelphia, PA 19103
Social Media Contact Information

Xfinity Customer Service – The Best You Get With Grand Xfinity Products And Services

Xfinity, the tradename of Comcast Cable Communications, LLC, is the top-notch provider of Internet, cable television, telephone, and wireless services in the United States. Introduced in 2010, formerly these services were provided under the Comcast brand umbrella. Xfinity creates a world of incredible entertainment and technology services that links millions of people to the experiences and moments that matter them the most. Since Xfinity is the biggest provider of cable services and home Internet in the United States, it is not surprising that the company gets a lot of troubleshooting and query-resolution requests on its phone-based Xfinity Customer Service.

Headquartered in Philadelphia, Pennsylvania, Xfinity serves a vast area across the United States. Since it gets vastly into the daily life needs of large number of people using cable television, broadband Internet,  mobile, VoIP phone or home security solutions, Xfinity Customer Service Number is a busy helpline that caters to a vast number of requests on a daily basis on behalf of its patrons and clients. When you visit www.xfinity.com portal, it displays a broad spectrum of innovative connectivity and entertainment options for your TV, voice, mobile, and home management systems to fulfil modern technical necessities of life.

When connectivity becomes focal to the needs of modern living, Xfinity Customer Service Phone Number becomes fundamental to the malfunctioning, flawed or troubled things of tech for millions of customers looking to go easy with their digital lives. Contact Xfinity Customer Service when certain well-measured services that Xfinity provides suddenly starts troubling you anytime anywhere 24×7. The system, its wired wireless configurations or specifications for your home or office setting are all covered and taken care of with supreme care and dedication leaving your free of any trouble whatsoever. Call Xfinity Customer Service and get going with Xfinity products and services.

Get targeted Assistance For Your Issues

Tell us the issue so we get you to right representative, offer relevant support, reminders, tips and follow-ups. Some of the areas we help with are:

  • Billing
  • Equipment Trouble
  • Streaming or Download Trouble
  • Service Outage
  • Cancel Service
  • A different issue

Issues Why Customers Call Xfinity Customer Service?

People call Xfinity Customer Service Phone Number for various reasons related to their Xfinity telephone, cable television as well as the Internet services. These include:

  • No internet on Kindle
  • Internet connectivity issues
  • Customer service regarding bill price
  • I need more speed of internet with the new plans
  • Upgrade to get TCM TV service
  • I still don’t have service
  • I ‘ve been calling Korea from my account free of charge. I like to make sure of it.
  • I don’t appreciate that you stopped mailing me my monthly bill. It caused me to be behind.
  • Our IP address has been hacked. There has been a cyber-attack on our network.
  • How much is my bill. I haven’t been able to pay due to Covid. Is there any way I can?
  • My service is disconnected and I just paid a bill. I would like an answer as to why???
  • Cable cut by landscapers. Please call me to replace underground cable from house to street
  • This is a Follow-up. My Caller ID still does NOT provide a name nor a phone number.

Xfinity Products And The Services Help They Provide

Whether you are shopping for the latest digital cable TV system, a reliable home phone service, any new high-speed Internet service, latest home control or home security solutions, Xfinity products and services offer the latest and the greatest for all your digital needs. For getting the right information on all of these as well as for any troubleshooting needs, Xfinity Customer Service is the best. Here we go through the services that you will cherish with Xfinity:

XFINITY TV

Love to see blockbuster movies and television shows? Xfinity X1 will change the way you watch television. Xfinity serves you with all latest TV specials for you. Come along with all the new cable deals on X1, you can finally cherish the fastest, simplest and the most comprehensive way to access all your entertainment on one screen. Call Xfinity Customer Service for information.

XFINITY INTERNET

Always online? With Xfinity, experience reliably fast Internet based on FCC. Get going with one of our Internet packages in your area and get amazingly fast Internet. Xfinity Customer Service Phone Number is the place to call for any service disruptions and other information.

XFINITY VOICE

Xfinity Voice packages might just the perfect choice for you when you want to connect with family and friends. Come along to experience our cutting-edge phone offers. Now you can speak to anyone anywhere as much as you want covering as much as half the world. Xfinity trusted home phone service gives you unbelievable voice clarity to its esteemed customers.  Contact Xfinity Customer Service for help.

INTERNETWiFi Name and PasswordRestart ModemPerform a Speed TestInternet Support
TV& STREAMINGX1 Remote SetupTroubleshootChange My PlanTV & Streaming Support
VOICENuisance and Spam CallsNo Dial Tone ErrorVoice Security PINVoice Support
HOMEArm/Disarm Your SystemSetting Up RulesTroubleshootingHome Support
MOBILEGet support for your Xfinity Mobile service and devicesView Mobile Support
HELP COMMUNITIESFacebookTwitterForumsReddit

Xfinity – A Digital World At Your Doorstep

Xfinity Home – Xfinity Home is responsible for next-generation home security and control and assists customers stay connected to their home and family through 24/7 professional monitoring with great WiFi speeds.

Xfinity Entertainment – experience your favorite entertainment at home or on-the-go on laptops, phones, and tablets, a flexibility giving customers much more flexibility to take care of their entertainment needs.

Xfinity Flex – Coming bundled with Internet-only customers at no additional charge, Xfinity Flex gives its content-streaming  customers a radically great experience.

Xfinity Stream – WhileXfinity TV subscriptions is the key to open your world of entertainment on Xfinity Stream app and web portal, get its complete guide and instructions by calling the Xfinity Customer Service.

Xfinity Mobile – Xfinity Mobile combines America’s most reliable LTE network with 19 million Xfinity WiFi hotspots for a superb wireless experience on all your most popular devices.

Reasons To Call Xfinity Customer Service

SERVICE OR BILLING COMPLAINTS

Any details related to your Xfinity services and billing can be found via My Account at www.xfinity.com. Additionally, on your smartphone, you may download the Xfinity My Account app or other any other such device for easy access to all updated information on your account. If you believe something needs to be complained regarding your bill or Xfinity TV service, you will find specifications on contacting Xfinity Customer Service through phone call or chat or at their https://www.xfinity.com/support/contact-us. Additionally, you can come to one of the Xfinity store locations. For this, you need to visit https://www.xfinity.com/support/service-center-locations/ to search and locate the Xfinity store nearest to you.

Contact Xfinity Customer Service tries to resolve your complaint promptly.

In case, you are not satisfied with the resolution provided by the service personnel or in case they are not able to resolve your complaint, you need to contact your local authority to discuss your complaint. Please call us at 1-800-XFINITY for the name and address of such local authority for further escalation of your issue.

SERVICE CHANGES AND INSTALLATION

Normal installations are mostly done within 7 business days. In case, you wish to change the services you receive, you may be liable to installation or change of service charge. This is to inform that in this regard, you might get additional information about the Xfinity prices, current services, fees online at www.xfinity.com or by calling 1-800- Xfinity Customer Service Phone Number.

SERVICE PROBLEMS

For any worthwhile information for troubleshooting signal quality or TV picture issues, www.xfinity.com/support is the place to visit. For  further help on this issue, you need to chat with Xfinity Customer Service personnel at www.xfinity.com/support/contact-us or by calling at 1-800-XFINITY. Here, a customer service representative will attempt to address that problem. They try to resolve any trouble or malfunction with your concern with quality of our signals efficiently and promptly.

Sometimes, they may require to access your home to correct a service related problem. If a service call is need in this regard, it will be scheduled at a convenient time for you. In case, you are dissatisfied with the resolution service, you may Contact Xfinity Customer Service local franchise authority.

MOVING

In case you decide to relocate due to any reason, it is advisable to visit https://www.xfinity.com/moving before you actually set out to move. This is the finest way for the Xfinity Customer Service personnel to arrange for your service to be disconnected and discontinued and to reschedule your installation at your new location, provided your new home is in its service area.

EQUIPMENT COMPATIBILITY

Xfinity TV service is encoded and needs a TV Adapter, TV Box, CableCARD or other navigation equipment that is compatible with each TV system you wish to use. It is a possibility that you may not be able to use special functions or features on your TV, DVD or VCR with Xfinity TV service. Please Call Xfinity Customer Service us for discussing the type of special device required to resolve individual compatibility issues. Call them even when you have any questions related to other equipment. For information regarding various different navigation equipment, you may reach Xfinity Customer Service Number.

REMOTE CONTROL UNITS

In case, you have rented any TV Adapter or TV Box from Xfinity,  it is the responsibility of the Xfinity Customer Service Phone Number helpdesk to provide a compatible remote control for it. For the names of compatible remotes you can visit the local Xfinity store. If you have any issues related to a particular remote control unit’s compatibility with Xfinity equipment, you may Contact Xfinity Customer Service.

Ways You Can Get In Touch With A Xfinity representative by phone:

YOU CAN CALL XFINITY CUSTOMER SERVICE PHONE NUMBER TOLL-FREE.

Visit Xfinity website and fix an appointment for a call-back from Xfinity Customer Service representatives. This can be helpful if you don’t want to have to wait on the line for any representative.

DIAL 611 FROM A XFINITY MOBILE OR LANDLINE PHONE.

The Xfinity voicemail system directs your to call the appropriate department. Current customers need to key in the last 4 digits of their Social Security number to move forward in the system. Non-customers can hit “0” to get connected with a live Xfinity customer support representative.

Xfinity Customer Service – Vital Details

Xfinity Toll Free Number800-266-2278
New Customers department Phone Number866-203-0432
Business Customer Service877-589-8809
Customer Care Email IDHelp@ customer.comcast.com
DepartmentCustomer Service
Working Hours of Call Centers24/7
Call backYes
Real Human SupportYes
Call center hoursMon-Sat, 7 AM to 9 PM
Best time to dial8:30am
Alternative Methods to ContactEmail, Live Chat, Mobile App, Web and Social Media
Quality of Communication55%
Quality of Help54%

What if Calling Xfinity Customer Service Phone Number Doesn’t Work?

While calling Xfinity Customer Service usually results in the customer receiving the best of services, there may be situations when issues where left unresolved by phone, at least while going through the first call.

In such circumstances, you may consider taking the following actions:

  • You may get to the Xfinity live chat on its website. Some people communicate better via text-based chat. Plus, chat gives users the benefit of written words as against spoken words on a phone call. This is helpful when the situation need escalation.
  • Xfinity can also be contacted via social media accounts as well. In some situations, it may be a bit stress-free for clients to get their concerns addressed via these channels. Xfinity comes alive on Twitter, Reddit and Facebook. In addition, Xfinity forum on its website also helps.
  • Also, you may visit any Xfinity retail store in the hope that it is easier to resolve issues if you can speak to a personnel live face-to-face as against anyone on Xfinity Customer Service Phone Number.
Scroll to Top