On This Page

Home > Retail > Sephora Customer Service

Sephora Customer Service

ClosePlease login




Working Hours:


525 Market Street First Market Tower 32nd Floor, San Francisco, California, United States
Social Media Contact Information

Problems with your beauty products- Resolve with Sephora Customer Service.

Beauty and self-care for every individual are non-negotiable. And Sephora Customer Service is here to serve you ready to accomplish all the hurdles on your way with any products that you purchase from Sephora. It is a team of expert beauticians and skin care specialists that you will reach if you contact the customer service. You will get the full support of the team to overcome any issues that you face with the products along with the suggestions and guidance. Feel free to call or chat at any moment for help.

Common Problems that Customers deal with daily-

Many customers call Sephora Customer Service Number for various reasons. Some call regarding issues with their products and some call for help from beauty advisors, some call to give feedback and also for complaints. You are welcome to the customer service support for any reason that you feel, it can help you with. All your problems will be resolved. Some of the most common issues that customers call to report are- 

  • To enquire about refund and replacement policies.
  • To report issues in their orders.
  • To track delivery.
  • To report damage to the product.
  • Billing Issues.

Services you can avail from Sephora Customer Service

The customer service is available to serve you with the best possible solutions for all problems that you would face. After analyzing all factors, it has prepared the customer service in a manner to tackle all issues that any customers would face. So if you are looking forward to contact Sephora Customer Service Number, do reach out and avail these services-

Order Related IssuesPayment IssuesTechnical HelpInformation
Track your order, report any leakage, spilling, or damage of any product, refund or replacement, all your problems will solve if you reach the customer service without any hassle. So make sure to reach out for any inconvenience.Suppose you face any issues while making payments feel free to contact customer service for assistance.While placing an order, or with your online account if you face any technical issues, you may contact Sephora Customer Service Number for guidance and help.You may also avail all the information that you seek from customer service. You will get authentic and true information regarding all matters.

Report your complaints through Sephora Customer Service- 

It is best to report any matter immediately as you realize it to get the best outcomes. The customer service is in the state to help you with all matters if you report them sooner, as every item has different validity. In case any product exceeds its last date, you may not be able to get a refund or get a replacement of the same. So the sooner you report it, the better it is for you. Here are some ways you may report your issues through-

  • Call Sephora Customer Services Phone Number-

You may call customer service to report your concerns and get instant help or resolutions from the representatives. The customer service will provide you with the best solution regarding your problem as per it may concern. Most customers have been successful with their attempt of calling customer service for their matters. So you could also call Sephora Customer Service Number for any help you need.

  • Report through the Official Site-

You may also reach customer service through the official site. Visit the page to read through all the information you need. If you do not find relevant solutions as per your concerns, you may drop a message by filling the form which is available on the contact page. The Sephora Customer Service will get back to you with solutions.

  • Report through Chat-

You also report your concerns through the chatting option available on the official site. You may chat directly with a beauty advisor or representative who will help you resolve your matter. You can trust the representative about your issues and seek help. 

Sephora Customer Service Number may not resolve these issues- 

Even though Sephora is a brand, it also retails other products of other brands. It is mainly a retail store than just a brand. So, kindly note, that if you are purchasing any product that Sephora is not the actual owner of, you might face issues that the customer service may not be able to help you with. However, here are some cases when you have to help yourself and Sephora Customer Service Phone Number may be able to help you much with- 

  • In case you wish to make cash payments for your purchase, you will have to visit the stores to complete the purchase. The customer service will not be able to help you; it can only help you with online payments. Also, it cannot hold the order for you.
  • If there is any reaction with your skin, customer service will not be responsible, you may visit the store and refer to professionals who can examine and help you better with the situation.
  • Sephora does not offer trial packages free of cost. They are available only with offers which come annually as gifts with other orders. For trials, you will have to visit the stores.
  • If the return date exceeds for any product, the customer service will not be able to resolve the matter.
  • With many beauty products and intimate products, the customer service may be able to offer you replacements or refunds, so kindly check the details before ordering.
  • If you are purchasing any third-party item, remember that Sephora Customer Service Number has only limited access to it, and at times it may not be able to help you with your concerns.

Always make sure to read through the terms and conditions of each product before ordering it for your betterment. Check the ingredients of the products in case of any beauty products and also quality of the grooming items before ordering. Sometimes Sephora Customer Service Phone Number may not be able to help you, so kindly cooperate with the situations.

How to Contact Sephora Customer Service?

There are multiple ways to contact customer service. Sephora is available to serve its customer with the best resolutions and suggestions whenever in need. So if you are a customer and looking forward to connecting with Sephora, here are the ways to get through-

  • Call Sephora Customer Service Phone Number-

You can call at the Sephora Customer Service Phone Number which is available for 24 hours and seven days. This line is active so that customers do not have to face any problems if they wish to connect. As soon as you call, you will connect with beauty advisors or representatives, who are experts in handling any issues that customers could face. So without any fear, try to connect in case of needs.

  • Online Chat-

Another very popular way to communicate with the customer service among the customers is through the chatting option, which you can avail of by signing in to the application or through the site with your registered number or email ID. You will chat live with a beauty advisor who can guide you or help you with any matters that you could face. It is an instant way of getting answers.

  • Visit the Official Website (Help Desk)-

Visit the official “Contact Us” page from the official site. This will lead you to the page with all the basic information, which will help you with all queries. In case you do not find a relevant section as per your query, you may email directly through the page. All you have to do is fill up the form mentioning your Name, Email ID, Subject of Concern, Beauty Insider Number, Order ID Number, and a message explaining your matter. Once you complete writing, simply send the email. The customer service will get back to you within a standard time of response. Kindly wait for a response before rushing into any other decision.

  • Visit a Store-

You may also visit a store, like most people. It is easy, but also requires some effort, for you to get out of your house, locate a nearby store, drive and reach the store. However, once you reach here, all your problems will resolve. You may also contact Sephora Customer Service Phone Number to get information on any nearby store from your location.

What to do with an unsuccessful call with Sephora Customer Service Phone Number?

The customer service has tried its best to meet all the needs of the customers in their first attempt. But sometimes, due to various reasons, the customer service may not be able to meet your expectations, or due to some drawbacks on your path, the customer service might be unable to understand your problem. In simple words due to some misunderstanding, the call was unsuccessful. But do not lose hope. There is more you can do to get help. First, make a note of things about your previous call and try to analyze the factors why it failed in the first place. Once you are ready-

  • Call Sephora Customer Service Phone Number once again and speak with the representatives seeking help. Make sure to mention your previous call. 
  • You can always call back repeatedly until you get favorable resolutions. You may also ask to speak with a senior beauty advisor if required.
  • You can also chat through the official site. You can also try to drop your mail by filling the form on the site.
  • Another very effective way is by visiting the store with your problems. Make sure to carry your order number or transaction ID for reference. They will surely help you with your problems.

Kindly contact Sephora Customer Service Phone Number whenever you feel the need to do so. They will surely help you in the best possible way. Do not give up until you find what you are looking for.

Contact Information

Phone Number877-737-4672
Working Hours24×7.
Best Time to Call2:00 pm.
Is Real-Human Support Available?Yes.
Is Call Back Available?Yes.
Alternative ContactPhone, Web, Chat.
Web/ Chathttps://www.sephora.com/beauty/contact-us
Scroll to Top