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Duke Energy Customer Service

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Charlotte, North Carolina, United States
Social Media Contact Information

What Assistance Does Duke Energy Customer Services Provide?

Duke Energy is a regulated public utility. It is engaged in the transmission and distribution of electricity in Ohio and Kentucky. It is also active in the transportation and sale of natural gas in a portion of Ohio and Kentucky. Thus, the company collectively owns around 50,000 megawatts of energy capacity.

Duke Energy is one of America’s largest energy holding companies with around 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio as well as in Kentucky. Thus, to handle a large number of consumers, the company holds well-practiced customer services.

However, Duke Energy provides you with affordable clean energy yet sometimes customer faces some issues. Thus, consumers can reach out to the Duke Energy assistance team either for their Residential or Business needs.

Under Residential Customer Services, consumers can get assistance for:

●     Understanding higher bills

●     Also, providing Payment Assistance

●     Stop and start your electricity connection

  • Shift your Connection

●     Similarly tackling scams and fraud

●     Also requesting tree trimming

●     Filing a claim

●     Brower test

●     Request a light repair

●     Request new light pole or turn on/off lighting services

●     Call the executive to know about underground electric lines

Besides this, consumers can speak to Duke Energy executives for their business and commercial activities. Such as

●     Billing & payment options

●     Halting the electricity supply

●     Scam & fraud prevention

●     Builder & developer services

●     Also for tree pruning

●     For new connections

●     Browser troubleshooting

How to Contact Duke Energy Customer Services?

If you need any kind of assistance from Duke Energy then things are easier compared to other companies. You have various options to speak with the customer service team of Duke Energy.

Duke Energy is also active on social media like Facebook, Instagram, LinkedIn, Twitter, and YouTube. You can go to their social media platform and connect with them accordingly.

Residential Duke Energy Customer Services

Connect Via Email:

One of the common ways to reach out to Duke Energy is via e-mail.

  • By going to the official website you should select the “Customer Service” option from the top menu.
  • On the next page, you can find the Email option.
  • You will be directed to a new page containing an online form.
  • In the form provide
  • Name
  • Address
  • City
  • Phone number
  • Email
  • Reason for concern
  • Comments
  • In the end, click on the submit button.

Duke Energy executives will respond to you in 24-48 hours.

Get Quick Response Via Online Chat:

You also have the option of doing an online chat with the Duke Energy agent. The specialists are available from Monday to Friday from 8 a.m. to 5 p.m. ET.

  • You have to log in to your account first. 
  • After that, pick the customer service option from the top menu.
  • Now, click on the Chat option.
  • Write your concern in the chat box.
  • An agent will chat with you in real time and resolve the concern.

Convey Your Issue Via Mail:

Lastly, residential consumers can post a mail to Duke Energy. Whether the customer is facing a problem regarding the electricity bill or has any environmental concerns, they can mail it to Duke Energy.

General correspondenceDuke Energy P.O. Box 1094 Charlotte, NC 28272
Mail PaymentsDuke Energy P.O. Box 1094 Charlotte, NC 28201-1094

Business Duke Energy Customer Services

Send an Email:

If you are a business or any commercial entity, then e-mailing Duke Energy should be the first choice in the hour of need.

  • Go to the Duke Energy’s website.
  • In the customer service section, select the Email option.
  • Fill out the form and provide the necessary details such as contact number, name, address, and issue.
  • Click on the “Submit” button to send the email.

The businesses can expect to receive a response in 24 to 48 hours.

Post a Mail

General correspondenceDuke Energy P.O. Box 70561 Charlotte, NC 28272
Mail PaymentsDuke Energy  P.O. Box 1094 Charlotte, NC 28201-1094

How to Connect with Duke Energy Customer Services via Phone Call?

Consumers can speak to a live person by calling the Duke Energy phone numbers. The team will assist from Monday to Friday.

Duke Energy covers many states and their customers are around 8 million as well. Thus, it has dedicated phone numbers for specific. Customers can connect directly if they are encountering any issues or need any assistance. 

North Carolina (NC)Home: 800 700 8744 Business: 877 700 8744 International: +1 407 629 1010 Hearing or speech impaired: 711 Investor relation: 800 488 3853    
South Carolina (SC)Home:8007008744 Business: 8773728477 International: 14076291010 Hearing or Speech Impaired: 711 Investor relations: 8004883853  
OhioHome: 8005446900 Business: 8007741202 International: 14076291010 Hearing or Speech Impaired: 711 Investor relations: 8004883853
KentuckyHome:8005446900 Business: 8007741202 International: 14076291010 Hearing or Speech Impaired: 711 Investor relations: 8004883853
IndianaHome:8005446900 Business: 8007741202 International: 14076291010 Hearing or Speech Impaired: 711 Investor relations: 800.488.385
FloridaHome:8007008744 Business: 8773728477 International: 14076291010 Hearing or Speech Impaired: 711 Investor relations: 8004883853


How does Duke Energy Customer Service Help in Bill Payment? (Residential/Business)

Consumers often find it difficult to pay their electricity/gas bills. The most common problem behind this is the inaccessible payment options. Thus, to nullify the problem Duke Energy provides many methods for billing and payments. Customers can choose and use any payment method at their convenience.

Phone: Businesses or Residents can call 877 372 8477 and seek assistance for the payment. Whether they have high bills or pending bills, calling can be the quickest option.

Mail: Customer can mail the check or money order to Duke Energy P.O. Box 1090 Charlotte, NC 28201-1094.

In-person: Customers can also make their payments in person at Duke Energy’s nearby location. They can choose to pay in cash or via debit/credit cards.

FAQS( Frequently asked questions)

What is the phone number for Duke Power?

The phone number for Duke Power is 1-800-769-3766. The assistance team is available from Monday to Friday, 7 AM to 7 PM.

How to contact Duke Energy Customer Services?

Duke Energy customer services provide numerous methods to reach out to their services including mail, phone calls, email, and chat.

Do Duke Energy Customer Services offer additional help to the customers?

Yes, Duke Energy customer services offer many programs and resources to help their customers. They offer payment assistance like installment plans, due date extensions, and disconnect extensions, similarly, financial assistance like additional resources, sharing the light fund, low-income energy assistance, and health accessibility

What is the Duke Energy customer services number for North Carolina?

As Duke Energy customer services provide their services throughout the USA, it has different phone numbers for different states accordingly. So, 8007779898 is the phone number of Duke Energy customer services for North Carolina (NC).

Is Duke Energy only in North Carolina?

Duke Energy serves North Carolina, South Carolina, Tennessee, Florida, Indiana, and Kentucky as well as Ohio. Its headquarters is in Charlotte, NC. Thus, it is not just in North Carolina.

Does Duke Energy customer services assist in any other language?

Duke Energy customer services offer their services in English and similarly in Español. Thus, you can easily choose your language according to your convenience.

How do I contact Duke Energy in Ohio?

If you are a resident of Ohio, then you can dial 8005446900 to seek services from Duke Energy. On the other hand, if you are a commercial entity, then you can dial 800 774 1202 to get assistance.

What is the toll-free number for Duke Energy in Florida?

Businesses can dial 8773728477 to get help from Duke Energy Florida whereas home-owners can call 8007008744. They can also email Duke Energy or post a mail.

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