How to Contact Avast Customer Service?

Avast security software offers a high level of protection against malware infection and threats on your computer. Not only this, Avast also offers premium tech support that helps in assisting with advanced technical support for most of the operating systems and software issues. However, the customers must know how to contact the Avast customer service agent. 

Moreover, the Avast executives help the customers install their printers, get their internet up and running, set up an email account, fix their PC when it freezes or crashes, uninstall programs, and more all remotely. Well, there are various ways to reach out to the customer support team, which we’ll discuss in this guide.

Ways to Contact Avast Customer Service 

Individuals can contact the Avast customer service team by following the instructions. The team of Avast works by following some simple steps that are listed below:

• Connect through Call- Calling is the first step that connects the customers to the Avast executive. The users can call at the +1 844 973 3072. This is a toll-free number that is available for all customers 24/7.
• Find the problem- The customer support team finds the issues of the customers who reach out to them via call. The customers can get a free consultation from the experts of Avast.
• Avast Executive fixes it – Once the Avast executives understand the issue, then they resolve the issues of the customers as quickly as possible.

Services offered by the Avast Customer Service Team

Here is a list of the most common tech issues the Avast customer service team can resolve.

• Software Setup
• Help and Training
• Windows personalization
• Internet and network setup
• Web browser help
• Email configuration
• Virus and malware removal
• Printers and scanners
• Help with mobile devices

How to reach Avast Customer Service for Technical Support via Call?

Avast offers Avast Premium Tech Support as an optional purchase during the remote analysis by one of their Avast Premium Tech Support experts. So, based on the issues found during each remote analysis, the Avast experts determine which plan will suit the best for their customers. It is also to ensure that the right support is available for the clients who need it the most.

To get connected with the experts of Avast Tech Support, users can call the given number mentioned below as per their region:

• USA/Canada: (+1) 480-920-6802
• United Kingdom: (+44) 20-3543-4464
• Australia: (+61) 1800-936-231

Note – If the customer wants to learn more about purchasing Avast Premium Tech Support, they can visit Avast’s official website.

Additionally, clients can contact the Avast customer service team via call for all non-tech issues. For this, they can call at +1 844 973 3073.

Steps for Contacting Avast Support Representatives

The customer support of Avast generally responds to customers within 2 business days. However, the response timings can vary depending on the customer support team workload, language, and category of the issue.

Here are the quick steps to contact the Avast Customer Support team:

• Firstly, go to the Avast Support web form.
• Next, select your inquiry type and tap on the Next option.
• Now, based on your selection, provide the required details and other additional details that are necessary.
• Optionally, attach a file related to your inquiry.
• And lastly, submit your request.
• After that, a confirmation will appear on your screen along with an email that is sent to you with the details of your request.
• You’ll get a reply from the Avast customer support executive via email.

Other Ways to Reach Out to the Avast Customer Service Executive

Calling is one of the most preferred options, that a customer opts for contacting the Avast representatives. However, there are other options available through which they can reach out to the Avast experts including:

• Filling out the Contact Form
• Sending messages on Social media platforms
• Live chat with the virtual assistant

Start a Live Chat with a Virtual Assistant 

If you need any help from the Avast customer service team, then you can chat with the virtual agent. Here are the quick steps to start a live chat:

• Firstly, visit the Avast official website.
• Next, in the right corner of the screen, you’ll get the live chat option.
• Click on the live chat option, a new interface will open.
• Avast has a virtual agent named ‘Anna.’
• So, you can ask your queries or doubts from ‘Anna’ by typing your questions in the message box.
• The virtual agent will answer all your concerns within seconds.

Fill out a Contact Form to get Avast Business Support

Customers can fill out a contact form to get assistance from the Avast Business support team. Here are a few instructions that’ll help fill out the contact form easily.

• Firstly, visit the Avast official website.
• Now, click on the ‘For Business’ option. Here you’ll get the Avast contact form.
• Now fill out all the required details listed in the contact form including:
• Company
• Contact Name
• Email
• Phone Number
• Medium
• Product
• Subject
• Description
• And once you fill out all the above details, click on the ‘Submit’ option. Your business support form will be submitted.
• Now, wait for some time to get a response from the Avast customer support team.

Share All Your Concerns on Social Media Platforms via DMs

Another method through which you can contact the Avast customer service executive is sending your queries on social media platforms. To send your doubts on social media platforms, follow the given instructions:

• First, start by visiting the Avast official website.
• Now, scroll down till the end, here you’ll get different social media icons including Facebook, Instagram, Twitter, and YouTube.
• So, select any of the social media platforms as per your preference.
• After selecting the social media handle, write your query in brief and send it.
• Now, wait for some time, the executive at Avast will provide the best solution as soon as possible.

How Do I contact Avast to Cancel My Subscription?

There are two ways through which customers can request a refund for an Avast subscription.

• Make a refund request through the Avast account.
• Fill out the refund request form.

So, the customers can select any of the above methods for requesting a refund on Avast as per their preference.

Refund Eligibility for Avast Subscription

If the customer wants to raise a refund request on Avast, then some conditions need to be fulfilled to get a refund. So, if the customer is not satisfied with the Avast subscription purchase, then they can contact the Avast customer service executive within 30 days of purchase to get a full refund.

However, the 30-day full refund guarantee applies to the Avast customer product subscriptions purchased using the following ways:

• Online purchase via Google Play.
• Online purchase through an offer within another Avast product on Mac or Windows PC.
• Online purchase via the Avast official website.

Note –  Avast does not provide refunds for products if the customer raises a refund request after 30 days of product purchase.

Make a Refund Request Via Avast Account

Here are the simple instructions, that you can follow to raise a refund request at Avast via their account:

• The first step is to log into their Avast account.
• Next, click on the Order History tile to see your order history.
• After that, tap on ‘Request a Refund’ under the order that you want a refund for.
• Now, choose the Request a refund, then tap on the Continue tab.
• In addition, if your order includes multiple subscriptions, then select the box next to each subscription that you want a return for.
• And after that choose the Continue to Refund option.
• Also, select the reason for requesting the refund, then tap on the Request a refund.
• Lastly, tap on the Close option.
• Your refund request is submitted for processing. Once the request has been processed, then you’ll be notified via email.

Request for a Full Refund via Customer Support

Another method that you can opt to receive a full refund is reaching out to the Customer support team. You can follow the given instructions to reach out to the customer service executive regarding the refund request.

• Begin by clicking on the Avast Refund Request Form.
• Next, select the type of your product and select the Next option.
• Additionally, use the drop-down menu to choose your reason for requesting a refund.
• The contact options available differ according to the current availability, as well as the region and product selected by you. So, if more than one contact option is available, you can select the most suitable option.
• Next, follow the on-screen prompts to make a refund request.
• After your refund request has been submitted, the agent of the Avast team will reach out to you to confirm the request.

Note – It takes around seven business days to get the refund in the account if the payment was made by credit/debit card or PayPal.However, for other payment methods, the refund process can take up to around 14 working days.

Avast Customer Service – Final Thoughts

So many people complain about not connecting directly to the live person due to the long queue. Some representatives get positive reviews for their services, whereas some are less professional in providing instantly committed resolutions. In short, it is a mixed experience wherein positive feedback is on the higher side with more than 80% satisfied customers.

Frequently Asked Questions

How can I talk to someone at Avast?

There are multiple ways through which you can contact someone at Avast. But the most common option that usually customers opt for is calling the executive. So, you can call the Avast representatives by calling at +1 844 973 3072.

How do I cancel my Avast security subscription?

You can cancel your Avast security subscription by clicking on your profile that you’ll get in the right corner of your screen. You have to tap on the subscription and select the Avast subscription that you wish to cancel. After that, tap on the Cancel Subscription.

How long does it take for Avast to refund?

The experts of the Avast customer service team reach out to the users when their request has been processed. Moreover, it can take around 7-14 days to get a refund in the account depending on the payment method selected by the customers.

How do I stop Avast from billing me?

You can stop Avast from billing you by canceling the renewal of your subscription. You can cancel your Avast subscription by signing into your account. After that, you need to tap on the Manage Subscription option under the My Subscription section. In this section, you can select the subscription that you wish to cancel.

Why is Avast charging me?

Avast sells its products as continuous subscriptions. So, if Avast is charging you, then it means that you have purchased Avast Subscription. Therefore, if you want to stop Avast from charging you, then you must cancel the subscription manually before its renewal.

Does Avast have a customer support team?

Yes, Avast does have a customer support team that assists its customers 24/7. So, the customers can dial Avast’s toll-free number to seek help from the experts.

Can you get a refund on the Avast subscription?

Yes, you can get a full refund from Avast after canceling your subscription. As per Avast policy, if you are not satisfied with your purchase of an Avast subscription, then you can contact the Avast team. However, you must ensure that you are reaching out to the Avast agent within 300 days of purchasing the subscription to receive a full refund.

How do I cancel my Avast Cleanup premium subscription?

You can cancel your Avast cleanup premium subscription by following the given steps:

• First, begin by clicking on the Manage Subscriptions under the My Subscriptions section.
• Next, select the ‘Unsubscribe’ under the subscription section, that you wish to cancel.
• After that, follow the on-screen prompts to complete the subscription cancellation process.

Does the Avast customer service team offer a live chat facility?

Yes, the Avast customer service team offers the live chat option to its customers. Avast has a virtual assistant named Anna who can answer all the concerns of the users within seconds.

What are the other ways to connect with an Avast agent than a call?

There are several ways to connect with an Avast agent than calling. These options include – Live chat, contact form, and social media. So, the users can select any method that is most suitable for them.