Planet Fitness Club is an American franchisor and operator of fitness centers which is based in Hampton. The company has around 2,400 clubs which makes it one of the largest fitness club franchises by number of locations and its members. So, if you have joined any Planet Fitness Club recently and if you are facing some issues, then you can contact the Planet Fitness customer service team to seek assistance. The club offers different mediums for its clients to get connected with the customer support team.
In this guide, we will discuss the different ways through which you can reach out to the Planet Fitness executive to get your queries resolved. And later we’ll discuss some important FAQs as well.
How to Contact the Planet Fitness Customer Service Team Via Call?
Planet Fitness permits its clients to reach out to the customer service team via phone call. The fitness club has provided dedicated contact numbers to its customers. So, the members of the Planet Fitness club can call the customer service team according to their locations.
Here is a list of a few phone numbers of the Planet Fitness customer support team. So, the customers can dial the specific phone numbers as per their locations:
- Columbia -(573) 355-5858
- East Boston-(617) 569-2020
- Graham -(743) 205-0127
- Holland-(616) 396-9696
- Las Vegas-(702) 963-8700
- Los Angeles-(213) 699-0030
- Rome -(706) 309-1040
- St. Francis-(414) 892-8999
- Brooklyn-718 407 7447
- Boston-857 302 0860
- Chicago-630 477 0220
- Detroit-313 775 1422
- Texas -(409) 655-2660
- Virginia -(757) 330-5306
- Williamsburg-(757) 231-6324
If you are from a different place than the above-listed countries, then you can visit the official website of Planet Fitness and check out the relevant phone number.
- Now, go to the ‘Contact Us’ section and then to the ‘My Club’ section.
- In the My Club section, you’ll get contact numbers of other countries as well.
- So, you can find the number as per location and reach out to the customer support team of Planet Fitness.
Contact Planet Fitness HQ Member Team via the Contact Form
- If any customer wants to get connected with the Head Quarter member service team of Planet Fitness, then they can fill out a contact form.
- They’ll get the contact form from the Planet Fitness Official Website.
- All they have to do is visit the official website.
- Next, click on the ‘Contact Us’ option. Here they’ll get the contact form.
- It is easy to fill out the contact form for Planet Fitness Gym. The clients have to enter the following details mentioned below:
- First and Last Name
- E-mail Address
- Phone Number
- Zip Code
- Select ‘Yes’ or ‘No’ in the current member section
- Select the reason for contacting the team
- Choose ‘Yes’ or ‘No’ in the follow-up requested section.
- Also, you can add any questions/comments in the ‘Questions/Comments’ box.
- Once you filled out all the above-mentioned details, tap on the ‘Submit Inquiry’ option. Your inquiry will be submitted to Planet Fitness Customer Service.
Note – If you are contacting the Planet Fitness Services Department, then please ensure that you are reaching out to them during their working hours which are 9 am – 6 pm (Monday to Friday).
Get Connected with the Planet Fitness Team on the Social Media Platform
- Another way to get connected with the Planet Fitness Team is through social media.
- You can reach out to the Planet Fitness customer service team by pushing a Direct Message on their social media handles.
- Planet Fitness Club is present on various social media platforms including Facebook, YouTube, Instagram, and Tik tok.
- You can send your doubts or questions on any of these social media platforms.
- Once you send your concerns, wait for some time, and the Planet Fitness gym agent will contact you soon to resolve your query as well.
Write an E-mail to Cancel Your Membership
- If your plans have changed, or you have shifted to a different location, and you want to cancel your gym membership, then you can contact the Planet Fitness team by writing an email.
- Writing an email is a couple of minutes task, that you can do to avoid visiting the home location of your gym.
- While writing an email, you just have to include your:
- Name
- Address
- Phone Number
- Membership ID Number
- Once you have entered all your details, explain your reason for canceling the membership and then send it to Planet Fitness Customer Service.
Consumer Thoughts about Planet Fitness Customer Service
So many people complain about not connecting directly to the live person due to the long queue. Some representatives get positive reviews for their services, whereas some are less professional in providing instantly committed resolutions. In short, it is a mixed experience wherein positive feedback is on the higher side with more than 80% satisfied customers.
Frequently Asked Questions (FAQs)
Can I Cancel Planet Fitness through a Phone Call?
No, you can not cancel your Planet Fitness membership by calling them. But, Planet Fitness allows you to cancel your subscription by writing an email to your club.
Is there a cancellation fee for Planet Fitness?
The annual fees on Planet Fitness Club are non-refundable. If any customer has a minimum-term monthly subscription and wants to cancel their membership before the end of the term for reasons other than mentioned in their membership agreement, then they have to pay a buyout fee of $58.
Can you get a refund from Planet Fitness?
Yes, you can get a refund from the Planet Fitness club. Planet Fitness has a refund policy in which it provides refunds to its customers for several scenarios. So, members can request a refund if they are not satisfied with their membership, have an injury or medical condition, or if Planet Fitness is unable to provide the services they promised in a membership package.
Can I cancel my Planet Fitness membership on the app?
No, you cannot cancel your Planet Fitness membership on the app. Planet Fitness permits its clients to cancel their subscriptions either by visiting their home club or over email.
Can you cancel Planet Fitness anytime?
If you want to stop the billing of the annual fees, then you must ensure that you are canceling the subscription by the 25th of the month before the annual fee date. Moreover, if you cancel your membership before the contract term, then you have to pay a buyout fee as well.
How do I cancel my Planet Fitness account without going there?
If you have shifted to a different place, and want to cancel your membership without going to your Planet Fitness home club, then you can write a letter to the home club to request them to cancel your subscription. However, some members can cancel their membership online, based on their subscription type and their home club’s location.
Can I email Planet Fitness to cancel?
Yes, you can cancel your Planet Fitness membership by writing an email to your home club. Also, if your Planet Fitness home location allows you, then you can cancel your subscription online as well.
Why did Planet Fitness charge me $49?
Planet Fitness charges 449 as the annual fee from its clients. Generally, this fee is used to cover all the costs of equipment maintenance, upgrades, and repairs as well as general upkeep and facility cleaning.
Can you tell your bank to stop paying Planet Fitness?
Yes, you can contact your banks and explain your reason why you want to stop paying to Planet Fitness. Your bank will find a way to block the auto charge to Planet Fitness.
Can you pause a Planet Fitness payment?
Yes, you can pause a Planet Fitness Payment. Planet Club permits its customers to freeze their membership for up to 3 months at any point in time.
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