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How to Contact Mediacom Customer Service?

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Mediacom is the 5th largest company in the USA in the field of serving entertainment. With the positive intention of covering the small towns and the country’s most populated areas with the best service of internet, advanced TV, and phone cable, Mediacom is connected with around 1500 communities in 22 states. As a dedicated company towards its customers, it does its best to assist its customers. Mediacom customer service centers offer all the necessary information and assist their users in all convenient ways. With the smart technology, Mediacom serves with paperless billing and the smart quick chatbot, which leads to quick solutions for their customers.

When You Can Contact Mediacom Customer Service?

Mediacom customer service tries its best so that its users enjoy an excellent experience and do not face any issues. Mediacom is available to serve you in different ways at your convenience. You can contact the Mediacom assistance team if you are struggling with these issues.

  • If you want any billing-related information.
  • Also, if you are struggling with any log-in issues of your account.
  • How to manage its product and want any video assistance.
  • Besides this, do you want to enroll for paperless billing but don’t know how?
  • You want proper guidance related to your product and many more.
  • As well as, if you have questions about your Wi-Fi password.

Connect Mediacom Through the Website

You can easily receive all the support from Mediacom through the Mediacom portal. If you want any billing information, how-to videos, troubleshooting, or community forum related to any concern as well as all your account access, Mediacom offers full assistance on its official support portal.

Besides this, if you want to enjoy paperless billing, you can reach the website and enroll for that. On the portal, you can read all the information about the product, videos on how to handle that, and answers to all your doubts. To activate your Mediacom ID, go to support.mediacomcable.com and log in to your account by filling in the password. You will get all the information about your package and billing.

Reach Mediacom Customer Service via Phone

Mediacom provides its customers the total care. So you can call the Mediacom customer service team. Calling is the best method to remove your concerns and queries and receive the proper assistance from the representatives. You can easily discuss your difficulties and any issues you are facing and find out the proper guidance about that. Dial 1-844-987-3260 and talk to the representatives of Mediacom. You can also speak to them at +1 855 633 4226 They will listen to you patiently and find the answers to your concerns.

Schedule Your Call at Your Convenient Hours

Mediacom understands that time is valuable for everyone in their company as well as for their customers. That is why they provide the call-back option, which helps their customers plan their assistance in their free time. You need to tell the customer service center between 8 AM to 7:30 PM CT about your schedule and the team will call you back.

Follow the steps and schedule your call back from the Mediacom customer service center between given hours.

  • First of all, log in to your account.
  • You can log in at support.mediacomcable.com or the mediacomConnect MobileCare app.
  • After that, click on Schedule a time for us to call you.
  • You can ask for instant contact and the agent will call you back as soon as possible.
  • Also, you can select a specific time and schedule your call back.
  • Make sure you contact the assistance team between 8 AM to 7:30 PM CT.

Does Mediacom Have a Chatbot?

While calling is the best option to get proper guidance and troubleshoot your concern, here are more different ways you can connect to the Mediacom assistance team.

Mediacom offers a super-smart dedicated personal assistant named Molli. Mediacom’s total care text messaging method serves its consumers with just a click. You can send a text message and Molli will assist you step by step. If you have a question regarding the usage allowance and bill amount as well as the WiFi password, you can ask Molli. You will be connected to the live agent in case Molli is unable to reply to your answers.

If you are worried about how to enroll, read the instructions given below.

  • Firstly, text MEDIOCOM to 66554 from your mobile phone.
  • Then, Molli will ask you some questions.
  • After that, Molli will sign you up.
  • Save 66554 in your contact list to discuss any further queries.

Resolve Issues with MediacomConnect MobileCare App

You can get your all answers just on your mobile device.MediacomConnect MobileCare App provides you the easy access to your account. Now you can simply go to your account on the app and resolve your problems. The app helps you in multiple ways. For example

  • You can make quick payments of your bills through the App by clicking on Billing.
  • Also, you can make paperless billing.
  • You will receive monthly billing statements.
  • Along with that, you can manage your service appointments.
  • You can review and monitor your data usage.
  • Besides this, you can view your account on your mobile and receive account notifications on your phone.
  • Callback requests are also available on the App.
  • Also, if you look for outages in your area and facing any service issues, select the support and the team will find you a solution.

Follow the tips on how to set up the mediacomConnect Mobile Care App

  • At the very first, go to Google Play or the iTunes app store.
  • Search for the app and download it for free.
  • Once the app has downloaded successfully, log in with your Mediacom ID and password.
  • Now you can use the app for most of the services on Mediacom.

How can I write to Mediacom directly?

Apart from the call or chatbot, if your convenient method is to write the team, Mediacom is also ready for that. You may write your issues or complaints to this address:


ATTN: Customer service department

1 Mediacom Way

Mediacom Park, NY 10918

If you are not satisfied you can visit the nearest franchise which is mentioned on your monthly bill with your complaints. Also, if you want to file your specific complaints regarding closed captioning, you will have to submit written complaints at the address listed on your bill. You may also email [email protected] 

Customer Thoughts about Mediacom Cable Customer Service

So many people complain about not connecting directly to the live person due to the long queue. Some representatives get positive reviews for their services, whereas some are less professional in providing instantly committed resolutions. In short, it is a mixed experience wherein positive feedback is on the higher side with more than 80% satisfied customers.

Frequently Asked Questions

How do I pay for my Mediacom internet bill?

You can use multiple methods to contact Mediacom customer service for the payment of your internet bills for instance:

  • You can use online methods for the payments.
  • Through the App ( MediacomConnect Mobile Care App).
  • Talk to the representative over the phone number 855-633-4226.
  • Also, you can chat with Molli at 66554.
  • Along with that use vanillaDirect pay.
  • If no option works, visit the local office for payment.

Can you pay bills over the phone call?

Yes, you can make payments via phone call by sharing your card details with the Mediacom customer service agent. You can pay your bills with your credit card but it also depends on the payment type and the the situation. Additionally, if you are making your bill payment in person, you will have to use a payment terminal to swipe, insert, or tap your card as well.

What is the phone number for Mediacom customer retention?

You can call the Mediacom customer service number for any change in the service you have purchased or if you are facing any queries. Simply dial 1-855-633-4226 and talk to the representatives of Mediacom customer service.

Does Mediacom provide 24-hour customer service?

Yes, Mediacom’s customer service team is dedicated to their users. So they deal with their customer’s issues 24 hours. You can call Mediacom customer service at 1-855-633-4226. The team is available 24 hours.

Does Mediacom offer email?

No, Mediacom does not offer any email address. But you can connect for any concerns with the Mediacom customer service via phone call or chat.

How do I reset my Mediacom account?

Firstly go to the official website of Mediacom and create your account if do not have one. After you complete the creating process, log in and you will reach the “My Account” page. Now you need to click on the “Reset password”. After that check on the left side of the page and and click on the overview tap. Lastly, select the reset password option.

How do I text Mediacom?

Mediacom provides its customers with multiple ways to connect with them. You can text or message to the Mediacom on 66554 and the Mediacom customer service center will assist you according to your concern.

Does Mediacom have a 7-day cancellation policy?

Yes, you can end any service at any time but you just need to inform Mediacom at least seven days before. You should keep it in mind to avoid any hassle in your service. Apart from that if you have subscribed for any service for a particular fixed time, or choose the discounted pack, it may depend on your existing subscription plan or terms and conditions.

How do I pay my Mediacom bill online?

Mediacom offers their customer to pay their bills online. If you do not know how to pay bills online, follow the guidance.

  • Go to my account home page.
  • Click on the “Pay Bill”.
  • Select the payment method according to you.
  • You can make payments via credit card or savings accounts.
  • Complete the details and go to the next step
  • After that, fill in the amount.
  • Also, select the payment date.
  • Lastly, click on the “Submit Payment”

Editor’s Note: Repinasec and Mediacom are not connected in any way or manner. Repinasec is a contact Management Website whose main aim is to fill the gap between any company and its customers by providing accurate contact information. Thinking what is our benefit in this? Well nothing as of now, we’re a team of enthusiastic youngsters working as a community to make life easier (though we earn little through Google Adsense which helps us to get going). If you feel we’ve helped you by providing this content, please share it with your friends and family to encourage us.

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