On This Page

Home > Fashion Brands > How to Contact Nike Customer Service?

How to Contact Nike Customer Service?

Bookmark
ClosePlease login
5/5

Phone:

Website:

Email:

Working Hours:

Address:

24/7
One Bowerman Drive Beaverton, OR 97005 USA
Social Media Contact Information

Nike is a well-established footwear manufacturing company that also deals in apparel and accessories. Customer service works with a single motive to satisfy its customers and meet their demands. Customers have multiple options to get in touch with customer service and get help. Reach out to Nike Customer Service for an instant and accurate response. Therefore, if you ever face any difficulty in understanding dealings with Nike products, feel free to reach out for support or assistance at your convenience.

Frequent Problems that customers report to Nike Customer Service

Nike is a huge brand and people call Nike Customer Service Number for various reasons. Serving such a wide range of people creates chaos and hassles. It is obvious to receive numerous calls and messages from customers reporting various issues. However, customer service is used to attending multiple calls and responding to numerous messages daily. Still, some issues are common and reported regularly by customers.

  • Tracking order.
  • Damaged goods at delivery.
  • Size issues and seeking return or refund.
  • Inquiry of the product in concern.
  • Requesting for personalization of items. 

Services Offered by Nike Customer Service

Nike Customer Service

The Nike Customer Service has been operating continuously to achieve the goal of reaching out to all its customers and helping them with the best possible solutions. You will never have to get in any trouble regarding any matter if you are looking for solutions. Just reach out to customer service to get accurate and best responses. Customers are usually very satisfied and give positive responses to the customer support team. However, if you are wondering whether or not you should contact customer service for support or help with your troubles then this may help you.

Billing or Payment Issues

Many customers call regarding payment failure or not accepting the cards. In case your payment has failed and money has been deducted, if Nike has received the payment the order will be placed, but if the money is not received, most likely the money will be refunded within a few minutes, but before you raise any issues, it is best to wait for 2-3 business days. For any billing-related issues, kindly contact Nike Customer Service for clarification.

Return, Refund or Re-order

Also, some customers call to report size issues, seeking an exchange or a return. You may avail of these services through the website easily, in case you are unable to do, it, feel free to call for support.

Requesting Customization or Special Order

Some Customers call Nike Customer Service to ask for customization of orders. Bulk orders or products that are customizable will be accepted by the customer service. They will guide you through the process of ordering any such items.

Technical Support

For any technical problems that you face while accessing the online website contact Nike Customer Service for help. The customer service agents will troubleshoot the matter or help you with the best attainable solution.

Issues Nike Customer Service can’t Resolve

There are many things that customer service may be able to help you with. They may be able to help you with placing orders, cancellations, billing and payment issues, delivery issues, or any other service that the customer seeks that is under the control of customer service. However, even if you call the Nike Customer Service, they may not be able to help you in certain cases-

  • In case, you dislike any product, and if the item is surpassed the date of return or exchange, the customer service cannot help you. You have to hang on with the product on you.
  • In case you order the wrong size or color, the customer service will not be responsible. Nike always recommends its customers double-check before ordering to ensure any such mishappening. These only create more chaos and hassles. Therefore, try to avoid them.
  • Once the item has been dispatched, it may take a standard amount of time to reach you. Kindly cooperate and wait for it. The customer service cannot speed up the process, as it entirely depends on the delivery agency only.

Hence, you cannot always be dependent on customer service, some matters require a more direct approach while looking for solutions.

Ways to connect with Nike Customer Service

Keeping in mind the expectations of its customers, Nike is available on many platforms for its customers. All you have to do is contact Nike Customer Service and avail of it. Be assured to get only the best and easy way out of all matters. To connect with them follow the ways below:

Call Nike Customer Service Phone Number

Effortlessly call the Nike customer service phone number at 1800 102 6453. You can speak with an experienced agent of the customer service team. The agent will be competent to deal with all complaints or queries that a customer may raise. You will connect directly with the agent who will help you through the calling process to get what you are looking for. It is indeed the most preferred way to contact. The lines are open for 24 hours in 365 days. You may call at any time as it suits you.

Contact through the Live Chat Option

Some customers are unaware of this excellent and convenient facility available to them. You can easily connect with a real person with the Nike customer support team. You do not have to call or mail. Just chat with the agent, comfortably as you are chatting with a friend. Express your problems clearly and wait for a response. The customer service agent tries to resolve all matters instantly.

Follow the steps to chat with the customer service team:

  • Visit the Nike Help Page
  • Click on Chat with Us under Products & Orders
  • A screen will appear
  • Fill in all the required information
  • Select an option from the menu
  • Click Submit

However, Nike customer service hours are from 4 AM to 11 PM PT on all days. You can connect with the support team and get all your queries answered.

Contact through the Nike Help Pages

The official website of Nike is very helpful for most customers. You can easily find all the information you are looking for on these pages. Refer to the FAQ pages and information or help centers. They contain all the information you may seek. In case you are unable to find a relatively similar issue as yours, you may drop your query. Customer service will respond to you within 81 hours. You may still, drop your query at any time as the portal is open 24 hours a day. 

Alternatives After Unsuccesful Nike Customer Service Through Call

Usually, most customers end their calls with the Nike Customer Service Number very satisfied and happy. However, due to some misunderstanding, it may not be the case with you. However, you are not supposed to panic, as there is more that you can do while you are looking for help. But before you proceed, you must prepare yourself so that you can make your next attempts much more fruitful. Once you are ready:

  • Call back to Nike Customer Service Phone Number to speak with a different agent. This attempt has a high possibility of getting better results. Speak clearly and be precise about your issues and your expectations. It helps the agents to understand your wants better and to support you accordingly.
  • If you find it necessary, call back repeatedly. Even ask for a senior advisor if it may seem relevant.
  • Then, you may live chat with an agent mentioning your calling experience and seeking support. Mention clearly that you do not want the solutions that you got during your calls.
  • If this does not provide you with a solution, you might as well, write an email to the designated team. It will help you get solutions. Mention your previous failed attempts and seek better solutions.
  • Another option is to look for solutions through the FAQ page and help pages. One way or other you will get a solution. 
  • In case you feel that you have hit the ground and have no more options, you may finally write a postal letter addressing the head office. This will make your matter more central and provide you with the best possible solutions. 

Nike Customer Service Reviews

So many people complain about not connecting directly to the live person due to the long queue. Some representatives get positive reviews for their services, whereas some are less professional in providing instantly committed resolutions. In short, it is a mixed experience wherein positive feedback is on the higher side with more than 80% satisfied customers.

Frequently Asked Questions

How long does a refund take from Nike?

It takes up to 3-5 working days to issue a refund. They will email you when the customer service team will process the refund in your account. 

Can I return my worn Nike products? 

No Nike doesn’t accept any worn products by customers. They have a 30-day return policy but the condition is that you haven’t used the product. They should be in their original packaging and tags. 

How do I find the right size for Nike items? 

Size charts can help you know the exact size for the Nike items whether it is shoes, clothing, and gear. You can browse to their size charts for men, women, kids, unisex items, and accessories. 

How to find the nearest Nike store to your location?

To locate the nearest store:

  • Visit the Nike Store Locator
  • Under Find a Nike Store enter your location
  • Hit the search bar icon
  • It will show all the Nike stores nearest to your location

Editor’s Note: Repinasec and Nike are not connected in any way or manner. Repinasec is a contact Management Website whose main aim is to fill the gap between any company and its customers by providing accurate contact information. Thinking what is our benefit in this? Well nothing as of now, we’re a team of enthusiastic youngsters working as a community to make life easier (though we earn little through Google Adsense which helps us to get going). If you feel we’ve helped you by providing this content, please share it with your friends and family to encourage us.

Scroll to Top