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How to Contact Shein Customer Service?

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345 N Baldwin Park Blvd, City of Industry, CA 91746, United States
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Shein is a global fashion and lifestyle brand. You don’t need Fashion, all you need is Shein. And any day if you need any help with your orders or products from Shein, worry not. The Shein Customer Service is at your service to help you get the best outcome from it, and you will have nothing to worry about if you get through.

Experienced agents will handle your matter with utmost priority. They make it a goal to provide you with solutions as swiftly as possible. So, no customer ends up complaining about being unhappy with the services. Well, no one has returned unhappy, so, you may trust and try to get solutions for your matters.

Why Do Customers Call Shein Customer Service?

Every customer has a story of their own behind their reasons for calling, but customer service provides equal importance to all. They work to resolve all problems that customers report. Shein is a large fashion brand, which is why it is absolutely common for customer service to receive a call. Many customers reach out to Shein Customer Service Number reporting various reasons. Some of the most common reasons for calling are:

  • To track their orders.
  • Ask for a return or exchange.
  • Inquiry about the availability of items.
  • Billing or payment-related problems.
  • Technical matters. 

How to Reach Out to Shein Customer Service?

One of the easiest ways to get help is through the customer service department. They are available on various platforms only to help you. So, you may contact them in any way possible for you and get answers to all your questions. Connect to provide feedback and suggestions as well. You may connect them by:

Calling Shein Customer Care Number

It is the frequently used method to reach the customer service department. Shein has a very robust way to connect. Speak with the agents as soon as you connect, they will help you with any matters you face. Make sure to dial the correct Shein Customer Care Number which is 844-802-2500, as every country has a different phone number for different departments. You can still be confident that you will get help if you can connect. 

Visit Social Media Platforms

Shein’s representatives are available on various social media platforms. You can connect with them on Facebook, Instagram, YouTube, Twitter, LinkedIn, etc.

Contact through Live Chat

Another option to connect with the support team is through Shein customer live chat. It allows its customers to live chat in real-time during working hours. You may easily start a conversation and chat with the agent. It may require you to identify or reply to some simple questions related to the matter of concern. This will help speed up the process. Once the matter is understood by the agent, they will further the process of the matter and provide you best solution. Live agents are available from 06 AM – 09 PM PST Time

Reach out through the Web Portal

You may also connect through the Shein official website USA. Scroll through the pages to collect more information. If you happen to fail to find the relevant answers to your matters, you may leave a query. The customer service agents will then look into the matter and respond to you with concerning solutions or answers. As soon as you drop your query you will receive an acknowledgment notification.

How Do I Report to Shein Customer Service for Complaints?

Well, another very common question the customers have is how to file a report. Shein offers its customers multiple ways to file a complaint. You may choose to report any matter through any of the available methods and get help. All of these methods are responsive and active to provide support for customers. You may-

Call Shein Customer Service Phone Number

Commonly most customers are very comfortable calling customer service. Customers report that it is the easiest and a convenient way to report the matter. If you ever face any problems, be sure to report them through a call. Not only does this help you to report issues, but also helps you to get instant solutions. 

Contact through Chat

Another very easily available way to contact Shein Customer Service is through the Live Chat option available on the application or site. Chat in real time with an agent and get fast solutions for your problems. Make sure to address the matter in concern to get effective results. 

Connect through Shein Help Pages

A very different yet effortless way to report a matter is through the help page. You may simply drop your query, and wait for a response. The customer service will check out the problem and get help in any possible way. Be sure to get the best results through this method.

Issues Shein Customer Service Can’t Resolve

You may call Shein Customer Support looking for support for several issues. They are usually capable of handling matters from placing an order to cancellations and refunds. Therefore, you will surely get help for any matter that is under the jurisdiction of the customer service department. But, there are a few matters which are not under the control of the customer service agents:

  • Once the return date has expired, customer service cannot accept any returns or process your refund. You will have to return any item only within the given period. 
  • Shein offers cash deliveries only for selected orders. To place an order you will have to complete the payment method. The customer service cannot put it on hold for you. 
  • Once the item has been dispatched from the distributor, customer service can only track the order or cancel it. But it cannot speed up the process. The order will reach you within the given period only. 

Hence, all problems are not easily solvable by the customer service agents. Some matters are beyond their powers. This is why you will have to approach them within a given period for any issues to be resolved. It is always best to contact Shein Customer Service as soon as you realize the matter to get the best outcomes.

What to do with an Unsatisfied Call with the Shein Customer Service?

The customer service team is rightfully known for its excellent service and customer management. They have been attending to each call from a customer and providing the best for them. But sometimes, due to misunderstandings or other reasons, some customers face unsatisfying calling experiences. And if you are one of them, do not fear, there is still nothing to be worried about. You can still find a solution in your favor. But before proceeding you may take some time to analyze the first call and its drawbacks. It always helps in not creating the same mistakes all over again. Once you are ready, you may:

  • Call back Shein’s 24-hour Customer Service Phone Number to speak with a different agent. Ask for help and mention your first call. It will help you skip the steps for the previously mentioned solutions.
  • Call back repeatedly unless you are satisfied.
  • On the other side, you may also initiate a live chat looking for other options. It surely opens up more opportunities and varieties of solutions. 
  • If required, without any hesitation, write an email to customer service. It will be helpful if you can relate it to all your other attempts.
  • Then after trying all of these, if nothing works, try your luck and seek help from the help desk. Some customers end up with favorable solutions.
  • Finally, if you feel nothing works for you, you may post on various social media sites and reach out for help. They will connect with you and help you in the best possible ways. 

Thereafter, with repeated efforts, you will succeed. But certainly, the first step to take is to connect with Shein Customer Service at the earliest. It provides chaos-free communication and resolutions

What Queries Does Shein Customer Service Handle?

Shein Customer care executive handles various queries and provides help and support to its customers on various services, such as:

  • Order Queries
  • Order tracking
  • Return and Refunds
  • Delivery
  • Product and Stock
  • Payments
  • Cancellations
  • Complaints
  • Account Management
  • Security and Privacy
  • Media / CSR
  • Suggestion / Dispute

Services offered by Shein Customer Service

You may have many questions about customer service. You will get full support from the team for any matters that are under their jurisdiction. Therefore you may call the Shein Customer Service Number, unhesitant at any time, and enjoy its services.

Placing Orders:

Place your order with Shein and get stylish outfits through the website. In case you are unable to place an order, you may connect with the customer service department. They will troubleshoot the primary glitches or help you place the order.

Track Order:

Connect with the Shein Customer Service Number and ask to track your order. The agents will easily be able to locate your order and provide you with real-time information about the parcel. Feel free to ask if you need to know.

Billing/Payments Matters:

Customers report failed payments and billing issues. The customer service is competent to tackle any such matter. Therefore, you may contact customer service agents and get assistance on payment methods.

Technical Issues:

Resolve all technical issues with your online account through customer service. They will troubleshoot the matter and support you with solutions. Therefore you can easily solve your concerns. Just contact Shein Customer Service Phone Number.


Trustable and authentic information will be available through this source only. The information will be reliable and updated as per recent updates. You have nothing to re-think once you connect.

Reviews about Shein Customer Service

So many people complain about not connecting directly to the live person due to the long queue. Some representatives get positive reviews for their services, whereas some are less professional in providing instantly committed resolutions. In short, it is a mixed experience wherein positive feedback is on the higher side with more than 80% satisfied customers.

Frequently Asked Questions

How do I get a Refund from Shein?

To get a refund from Shein follow the steps:

  • Sign into your Shein Account.
  • Click on My Orders and search for the order that includes the products you wish to return
  • Tap on Order Details
  • Tap on the Return Item option
  • Choose the product you want to return and mention the reason
  • Tap on “Next step”
  • Select the Refund Method
  • Choose the Return method
  • You can do that via USPS or UPS

How do I cancel a Shein order after payment?

On the “My Orders” page, you can cancel your purchase before it is shipped. Please take note that after an order has shipped, it cannot be canceled. We advise you to use our return label when returning anything for a refund.

How do I cancel a Shein order on my phone?

To cancel the Shein order on your phone:

  • Install the Shein application on your device.
  • From the top of the lobby screen, Search and hit my orders button.
  • Select the item that you don’t want to have in your order list.
  • Click over the cancel button.

Will Shein Refund my Money?

Refunds will be issued after 35 days after the purchase date. It will be issued only for the products that are eligible for returns and will pass the quality check.

Editor’s Note: Repinasec and Shein are not connected in any way or manner. Repinasec is a contact Management Website whose main aim is to fill the gap between any company and its customers by providing accurate contact information. Thinking what is our benefit in this? Well nothing as of now, we’re a team of enthusiastic youngsters working as a community to make life easier (though we earn little through Google Adsense which helps us to get going). If you feel we’ve helped you by providing this content, please share it with your friends and family to encourage us.

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