No matter which airlines we make bookings for, there is always one question that all flyers ask and i.e., related to refund. Especially after the outbreak of a pandemic, no one can predict the future circumstances. There are times when flights get canceled by the airline or the flyer make the cancellation.
Once the cancellations are done, the first question that pops up in our minds is about the refund. After completing the process of cancellation, we look for the ways that we have to follow to get back our refund amount. So, if you also had plans to fly with united airlines and now want to have detailed information on refund, here is the guide that will help you. You will find all the information and steps that one must know before they start with the process of refund.
About the refund policy of United airlines
Before we proceed to know anything, it is so important to know all about the refund policy of this airline. The points below will give you an overview of the refund policy, which will, later on, make the whole process easy for you.
- You are eligible for getting the full amount if you cancel your bookings within 24 hours of purchase time.
- If you made the reservation for basic economy flights then you are not eligible for getting the refund if you missed the window of 24 hours. So, you will not get a refund after 24 hours of booking.
- Talking about the flexible fare tickets, once you cancel these tickets, you are eligible for a refund within 24 hours of the purchase.
Ways to get a refund from United airlines
Not having enough information about the ways to follow to get back the refund from united airlines will make flyers face a lot of issues in the future. So, it is important to know about the ways through which you can get your refund amount back. As each individual might look for a different way, so the airline has set up different ways to get back the refund.
Each method has some simple steps in it and people need to follow it to get their refund amount back. To make it easy for the flyer, there are no difficult steps that an individual need to follow.
Find out all the ways here to get a refund from the airline.
Through the official website
Let us start with the way which is used by most individuals and is the easiest to follow. There are some steps that an individual need to follow when they open the official website.
- Visit the official site of united airlines.
- In the first step, you need to enter your contact information.
- Now, choose the booking for which you want the refund. Then choose the option of “Add flight”. After this, one needs to enter their ticket number and their last name. Or there is another way too which one can follow. Just enter your name of the item for refund along with your document number.
- In this step, enter the reason for which you are asking a refund. You can enter all the details you want to in this step so that you get the refund as soon as possible.
- If you didn’t use your ticket, then scan the ticket and enter it with your refund request.
- Enter your mail in this step so that the airlines will get back to you using this mail.
- Press the option of “submit”.
- As soon as you follow all the steps, you will get the mail from the team of united airlines. The team will inform you if your refund request is accepted or denied.
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Getting the Refund through Mail
Mail is yet another way through which one van get their refund amount. In situations when you cannot apply for the request refund through the official site, this is the perfect method for you. There is a postal mail address through which all individuals can contact the team of united airlines. Refer to these points to get the refund this way.
- Your ticket number
- Complete flight information
- Nature of your request
- Contact information of the flyers
Getting the Refund through Phone
United Airlines has set up a phone facility through which an individual can ask for a refund and know all about its procedure in detail. This facility is made to get in touch with the team of united airlines and get all the help related to refund queries. One can find the number on which they need to contact by visiting the official website.
Another way for getting the refund amount
Sometimes, people are not able to apply for a refund within the window of 24 hours. So, for those flyers, there is another way that one can follow. People get disappointed thinking that they cannot apply for a refund if they have missed the 24-hour window. If you are in the same boat, then follow the steps given below and request the refund in no time.
- Open the “refund page” on the official site of united airlines.
- Re-check that you have opened the “request a refund field” on the website.
- Enter all the personal information asked in this step.
- Now, add in all the flight details.
- You will see a box where you need to enter the reason for the refund in 1000 characters. (Or less).
- Don’t forget to attach all the important documents while following these steps.
- Add in your mail-id. Enter the mail id that you use so that united airlines can stay in touch with you.
- Lastly, just enter the option of “submit”.
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How to get a cash refund from united airlines?
Some flyers do not want a voucher in exchange for their refund amount. So, they look for ways to get their refund amount in form of cash. There are various which you can use and ask for the cash instead of anything else.
- By contacting the customer service
Customer service can prove to be very beneficial for you in this case. If you are an individual who is looking for a cash refund, then get in touch with the team member of united airlines. All you need to do is put your query in front of them and ask them for a refund in cash. They will then explain to you all about it.
- Through the mail
If you don’t want to spend time talking to any individual over the phone then this is another way for you. Mail the team of united airlines about your query. Drop your query through the option of mail and they will revert to you as soon as possible.
- At the airport booth
Lastly, what you can do is reach the airport directly and then talk to the travel expert of united airlines. This will help you in asking all the questions you have. The travel expert will help you in solving the refund query.
How much it costs to cancel with united airlines?
One of the most asked questions is that how much does it cost to cancel different type of tickets.
- Basic economy- You cannot make the cancellations of this type of ticket, so no refund is given for this type of ticket.
- Refundable tickets- One does not have to pay any charges for this type of ticket.
- Non-refundable tickets- For these types of tickets, one has to pay from $100-$200 for the domestic flight. And for the international flight, the charges vary from $200-$400.
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The scenario of refund for a non-refundable ticket
No one wants to end this process of refund on a bad note. So, many a time people want to know what they can do if they made the booking for a non-refundable ticket. Knowing about the information on this topic will make a lot of things easy for you.
Some points will help you in knowing all about this situation and what can one do in this case.
- If you made the booking for a non-refundable ticket through the online method and then made the cancellation of your ticket within 24 hours of the departure of your flight, then you are eligible for asking for a refund. Go ahead to send the request for a refund.
- You can hold your booking if you made the booking for a non-refundable ticket 7 days before the flight’s departure, then you can modify the bookings or cancel it without paying any charges or fees.
- If the cancellation of the non-refundable is completed before 24 hours and you still have at least 7 days for your flight’s departure, then one does not have to pay the cancellation fee.
- Non-refundable tickets can be cancelled before the departure time of your flight and then you can even request for refund.
If you need more information you can get in touch with live rep at united airlines customer service.