Verizon Fios is a well-known company in the US. This company offers a variety of services to its customers including bundled internet access, television, telephone services, etc. So, if you are facing any difficulty in your internet connection or have any complaints related to your telephone and television, then you can reach out to the Verizon Fios Customer Service Team.
The customer support team of Verizon offers various options by which you can contact the live agent for help. In this guide, we’ll discuss all the ways that you can use to get connected with the executive of Verizon Fios. In the end, we’ll discuss some important FAQs as well.
Ways to Connect with the Verizon Fios Customer Service Team
There are various ways through which you can connect with the Verizon Fios customer service team. These methods include both online and offline ways. These options are:
- Phone Call
- Live Chat
- Social Media
- Message On Messenger
How to Reach Verizon Fios Customer Service in 24 Hours?
- If you are facing any issues with your Verizon mobile phones, home telephones, and internet services, then you can reach out to the customer service team of Verizon Fios. They’ll provide you with the best solution as soon as possible.
- You can dial the Verizon Fios phone number which is 1 (800) 837-4966 at a time that fits your schedule.
- And once you get connected with the executive, share your reason for contacting them.
- You can ask your queries related to your Verizon account, billing, internet, and so on.
- The representatives of Verizon Fios will provide you with the best assistance as per your concern and will resolve your doubts and questions quickly.
See more: How to Reach Verizon Fios Customer Service Number?
Contact Verizon Fios Customer Support for Various Services
Verizon Fios has dedicated phone numbers for different services, which means customers can call specific phone numbers to seek help from the live agents of Verizon.
Below is the contact information with timings of all the services provided by Verizon Fios:
- Customer Login or repair-800-837-4966-Daily 24/7
- My Business Wireless-800-922-0204-Mon–Fri 8 AM–8 PM EST
- Sat 8 AM–5 PM EST
- Verizon Enterprise Center U.S. and Canada customers- 800-569-8799-Mon–Fri 9 AM–6 PM ET
- Public Sector Federal-877-297-7816
- State & Local Government- Wireline services: 855-343-7283
- State & Local Government- Wireless services: 844-825-8389
Start a Live Chat
- One of the quick methods to get the answers to your questions is via Live Chat.
- You can live chat with the chatbot and they will resolve all your queries within seconds.
- To start a live chat, visit the official website and then go to the ‘Contact Us’ section.
- Click on it, and you’ll get the ‘Live Chat’ option.
- You’ll get different options, so you can select any of them to ask questions from the digital assistant.
- In the live chat section you’ll get the following options:
- Account
- Billing
- Internet
- Phone
- TV
- You can choose any of the above-mentioned options, the chatbot will answer your doubts.
- Also, if you are unable to see the option related to your queries, then you can type your queries in the message box and end it. You’ll get instant replies in no time.
- And that’s how you can get the answer to your queries in no time.
Connect on Social Media
- Verizon Fios also provides the facility to its users to seek help from their customer support team via social media.
- Customers can easily find the social media accounts of Verizon Fios in the ‘Contact Us’ section.
- Verizon Fios has social media accounts on Facebook and Twitter.
- So, customers can send their queries in DM. And the executive will provide the best possible solution as per their concern.
Note – While writing questions or doubts, clients must ensure that they are writing their questions in brief. So that the representatives understand their concerns in a better way.
Send a DM on Facebook Messenger
- Another method through which you can reach out to the Verizon Fios customer service team is by sending a DM on Facebook Messenger.
- You’ll get the Facebook Messenger option on the official website under the ‘Contact Us’ section.
- Verizon Fios provides assistance on Messenger 24/7 which means that you can send a messenger to their team anytime.
See more: How to Cancel Verizon Fios?
Does Verizon Fios Provide Customer Service Via Email?
- No, Verizon Fios does not provide its customer services to its users via email.
- Unfortunately, Verizon has retired its email service, which means if you are facing any issues, then you can not reach out to the Verizon executive via email.
- However, users have other alternatives which are explained above, by which they can contact the Verizon Fios executives.
Contact Verizon Premium Technical Support for Virus and Spyware Removal
- The Verizon Fios Premium Technical Support team offers its assistance to its customers 24/7, which means a client can call the phone number of the Verizon representative anytime 24 hours a day, 7 days a week.
- The customers will enjoy the convenience of a single toll-free number.
- The clients can reach out to the technician of Verizon Premium Technical Support by calling 1-877-718-6716 to seek assistance.
- Moreover, if they have a monthly membership, then they are entitled to receive unlimited support calls every month.
- The Premium Technical support technician will answer all your queries related to networking, operating systems, virus and spyware removal, firewalls, and non-Verizon-provided software and hardware.
Reach Out to the Tech Support Pro Team
- The Tech Support Team of Verizon Fios is a personal help desk that is available to provide support to its clients for questions or concerns related to their connected device needs.
- Also, the customers can call the Tech Support Pro team anytime as they offer their services 24/7.
- The Tech Support Pro offers access to technical experts to its clients who can help them with installation, configuration, setup, troubleshooting, and use of the connected devices with the home, including printers, computers, software, smartphones, applications and software and some ‘Internet of Things’ items that utilize network connectivity to receive and send the data.
Customer Thoughts about Verizon Fios
So many people complain about not connecting directly to the live person due to the long queue. Some representatives get positive reviews for their services, whereas some are less professional in providing instantly committed resolutions. In short, it is a mixed experience wherein positive feedback is on the higher side with more than 80% satisfied customers.
Frequently Asked Questions (FAQs)
How do I get a human at Verizon Fios customer service?
If you want to get human assistance at Verizon Fios, then you can call the customer service team of Verizon at 1 (800) 837-4966. Once you are connected with the executive, share your reason for contacting them and they will resolve your issue.
How do I call Verizon Fios billing support?
You can contact the billing support team of Verizon via a phone call. You can dial their phone number which is 1.800. 837.4966.
Does Verizon Fios have 24-hour support?
Yes, Verizon has 24-hour support, which means a client can contact the customer service team of Verizon Fios 24 hours a day and 7 days a week.
How do I pay My Verizon Fios bill?
You can pay your Verizon Fios bills by following the given steps:
- First, go to your My Fios app.
- Now, select the Bills option and then tap on the ‘Pay Bills’ option.
- And that’s how you can pay your bills by following just two simple steps.
How does Verizon Fios billing work?
Verizon Bills are the recurring charges that are levied on the customers in one month advance, including some partial monthly charges which are started the day after the service is installed through the bill cycle’s end.
How much is the average Verizon Fios internet bill per month?
The per month internet bill at Veriozn Fioz depends on the internet plan purchased by a customer. So, if the customer has selected the Fios Internet 500/500, then they have to pay $69.99/mo. Whereas, if they chose Fios Internet 2 Gig, then they must pay $84.99/mo.
How do I pay My Verizon Fios bill without logging in?
If you want to make the payment at Verizon Fios without logging in, then you should select the ‘Make a one-time payment, option from the login page and then follow the on-screen instructions. After that choose the saved account option and then follow the on-screen prompts to include/add a payment method.
What is the Call Back feature on Verizon?
The customer service call back feature on Verizon is a solution that permits the callers to request a call back from the voice or digital channel. It eliminates the need for a long hold time on the phone call and provides the ability to set up a more convenient time to speak with a live agent.
How do I check My Verizon charges?
You can check your Verizon charges by visiting the ‘Visit Your Bill Overview’ section under the app or website of Verizon Fios. You can also download, email, or print the PDF of your bills/charges.
What are all the charges on a Verizon bill?
The charges on Verizon Bills include expenses of purchasing the plans, services & perks, devices, taxes, and surcharges. You can find your charges at the bottom of your bills. These are the charges for device protection, subscription, and entertainment as well.
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