How to Cancel Optimum Cable but Keep Internet?

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Optimum is a major American telecommunications company that specializes in high-speed cable television. If you want to know how to cancel Optimum cable but keep internet this guide is for you. Canceling your cable service but keeping the internet going is possible with Optimum. If you want to access the internet you can degrade your plan to a lower one or cancel it. We will help you understand the method to cancel Optimum cable. By following these instructions, you can ensure a smooth transition. It will also help you continue to enjoy the high-speed internet service Optimum offers.

Ways to Cancel Optimum Cable Account


Canceling your cable service with Optimum but keeping your internet is possible, and there are various ways to do that. You can degrade your TV package to a cheaper option or cancel it entirely to save money. On the other hand, you can keep your TV package but choose to cancel your Optimum service.

You can cancel your Optimum Cable Account by phone number, in person, or via chat. Let’s dive into the various ways to cancel the Optimum cable account:

Call Optimum Cable Customer Service Number:

The first way by which you can cancel it is through calling their phone number. You can contact Optimum Cable Customer Service 24*7 at the below-mentioned numbers: 

  • Nassau – Suffolk Counties, NY – 631-393-0637
  • Connecticut – 203-870-2583
  • Bronx – Brooklyn – Westchester, NY – 718-860-3514
  • Hendersonville – West Jefferson, NC – 877-491-0050
  • New Jersey – Pennsylvania – 973-230-6048
  • All other areas – 1-877-794-272

Make sure to have a look at your final bill after canceling that you’re not overcharged and that the service was canceled.

Cancel Optimum Service in Person:

You can visit your nearest local Optimum store and speak with a representative about the issue. They have 36 stores in the tri-state. To know and locate your nearest Optimum store you can check it on Optimum Store Locator

Click on the link and enter your city or zip code to find the nearest store. It will show the maps at the bottom where you can find the nearest store to you. The stores are open from Monday to Saturday from 9:00 AM to 6:00 PM.

Connect through Chat:

If you want to cancel your Optimum service through chat you can do that too. It has become easy to do with the chat option. You can connect with the Live agent on the website itself with the following steps:

  • Visit the official website 
  • On the left-side corner, tap on Chat with us. 
  • A welcome message will be displayed from a virtual assistant “Allie”. 
  • You can select an option or type a message and click enter to move further.

Cancel Optimum Cable Service Online:

Another way to cancel Optimum is online through the website. Check the steps below to cancel online:

  • Visit the Optimum Website.
  • Login to your Optimum Account.
  • Click on the “Account Information.”
  • Then, click on “Account Details.” 
  • Next, tap on “Terminate Account.”

Steps to Cancel Optimum Cable Service


Now that we have understood the ways how to cancel Optimum cable but keep internet. Here are some steps that you need to follow to cancel your Optimum Cable:

Schedule the Cancellation Date

The first step to cancel Optimum is to schedule the cancellation date. They don’t have any contract and termination amount so you are free to cancel anytime. Make sure to schedule a date. Your Optimum billing cycle starts on the first date under the ‘Billing Period’ on your Optimum bill. You should cancel your account a day before the billing cycle ends. Instead, you should leave enough time to confirm the cancellation and return the equipment. 

Connect Optimum Cable Customer Service Phone Number

After scheduling the cancellation date you can connect with the customer service representatives through phone number. After connecting you can ask them to cancel your service and make sure to ask for the confirmation number and all the credentials of the disconnection date. You can contact their customer service team on various phone numbers as provided in the above paragraph.

Return Optimum Equipment

After requesting for cancelation, the next step would be to return the equipment that you were using previously. Now you have decided to cancel the service so it’s time to return the Optimum equipment to them. You can do that either way through shipment or at the Optimum store. The way of doing this is explained below:

How to Return through Shipment?

  • Firstly gather all the pieces of equipment and put them in a box such as remotes, power cords, modems, etc.
  • Include a copy of your bill as well in that box that includes your name, phone number, address, and account number.
  • Next, add the shipping label around the box.
  • You can take pictures of your shipment as proof so if anything happens it can save you later.
  • Ship the parcel to their authorized office.

How to Return at the Optimum Store?

To return at the Optimum Store you need to:

  • Find the nearest store to your location using the Optimum store locator.
  • Assemble all the types of equipment in the box and drop it at the store.
  • Make sure to collect a receipt.
  • Take some pictures as proof.

After following all the steps ensure to call Optimum before your next billing date to confirm your service is cancelled and your equipment box received. This is necessary because you will not receive any official email confirming your cancellation. 

Frequently Asked Questions

Do you need to cancel Optimum HBO Max separately?

Yes, if you received the HBO Max with your Optimum plan, you need to cancel it separately. The reason behind this is it will stay active after canceling the Optimum service and you will have to pay for it.

How you can cancel Optimum HBO Max?

To cancel Optimum HBO Max you can:

  • Call their customer service team and request them to cancel your HBO Max plan.
  • You can also visit and log in to your account to cancel the service.
  • Also, you can cancel by visiting your profile and then click on settings.
  • Then, go to Subscription and click on Manage Subscription.
  • There, you will get an option to cancel your Optimum subscription.

How long is the return window for Optimum equipment after cancellation?

After cancelling the Optimum Cable services you need to return all the required pieces of equipment in 30 days. If you fail in doing that you will be charged for that. 

How Can I Close My Optimum Account?

You can contact directly the customer support team of Optimum Cable. They will help you in closing the account. You can also get the option through the MyMobile App or the Live Chat customer service team. They will do the verification check by asking for your account details. After they will proceed with the cancellation of your service.

Can I keep my Optimum email if I cancel Optimum?

No, you can’t keep your Optimum email after canceling the service. They don’t allow their customers to keep the email after successfully terminating the Optimum irrespective of the reason for such cancellation.

How do I pause the Optimum service?

If you wish to pause your Optimum service for some time you can contact them at +1-866-218-3259. You can either chat with the customer service agent through the website at the bottom of the page. Click on Message Us and request to freeze your service for up to 6 months.

What are the consequences of not paying your Optimum Bill?

If you don’t pay before the due date, your account will be marked as inactive. You have the right to cancel any discount you have earned while your Optimum account is working.

Can you cancel the Optimum cable and still have wifi?

Yes, it is possible to access the internet without subscribing to the plan. Even after canceling the service, you can use wifi. Most providers offer internet-only packages that are cheaper than bundled Internet, cable, phone, and other services.

Can I get a refund from Optimum?

If you are purchasing through cash that will be refunded in the form of a check or prepaid gift card. For financed devices, the refund will be added to your monthly bill if at least one payment has been made.

How much do you need to pay to freeze your Optimum account?

You don’t have to pay the full amount during every billing period, but you’ll still have to pay a small fee while your service is paused. You can start enjoying your Optimum service when you get it back. For Optimum cable TV, you need to pay $15 every month.

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